Customer Success Manager - EMEA

Ready to join a dynamic, rapidly growing, cloud communications innovator? Nexmo is growing exponentially and regularly signs new customers the likes of Airbnb, Expedia, Alibaba, Viber, Line, Snapchat and many more.Our global sales organisation spans EMEA, APAC and AMER and we are continuing to rapidly grow these markets and more as we identify, close and develop new accounts exclusively for our CPaaS API products.Our Customer Success Managers report into the regional sales managers and work closely with our Key and Mid-Market Account Managers. The Program Manager is responsible for driving and managing customer related projects, initiatives and tasks for the Key Accounts working closely with the sales team as well as the rest of the Nexmo organization. The main purpose is to release time, in particular, for the Key Accounts' team so that they can focus on Business Development, Relationship Building and Selling. This is mainly a back office function even if the role from time to time require interactions with the customer.Nexmo, who are we?Nexmo is the global cloud communications platform leader providing innovative communication APIs and SDKs for voice, text, chat app and phone verification services. Nexmo enables applications and enterprises to communicate with their customers reliably and with ease, no matter where in the world they are located. Industry leaders including Snapchat, Zalora, Uber, Telegram, Lazada, KLM, GrabTaxi, Airbnb Alibaba and Daimler send millions of messages per month using Nexmo APIs.Founded in 2010, Nexmo is now a Vonage Company and remains a fast growing startup, with over 230 people employed across our San Francisco, London, Singapore and Hong Kong locations.

Skills: Sales,Technology,Organisational skills,Self starter,Process Development,Dynamic,Relationship Building,SaaS,Customer Experience,Analytical mind,Customer Success,Cross team collaboration,Tech Savvy,CPaas

Sectors: Technology

Questions:
Are you legally able to work in the UK?,Tell us about the skills and experience you can bring to this role?