Pensions Helpdesk Consultant

Hargreaves Lansdown looks after over ??61.7 billion in assets for over 836,000 clients, and is currently looking for someone hardworking and enthusiastic to join our 'Pensions Helpdesk'. The success of Hargreaves Lansdown is built around fantastic service, and as a member of the Pensions Helpdesk you can be instrumental in ensuring we continue to get recognised for this, as well as contributing to our aim in becoming the UK's number 1 choice for investments and savings.

This is a fantastic opportunity for someone looking to gain entry into an innovative FTSE100 company, which is continuing to enjoy excellent growth.

Once established on the Pensions Helpdesk you will have the opportunity to build new skills in different areas of our wider helpdesk, for example in our Corporate or Online Team.

This is a role most suited to someone who understands and takes pride in delivering excellent client service. The role is telephone based but make no mistake this is not a typical 'call centre' role. The job requires you to gain a firm grasp on technical financial matters and offers you the ability to learn a lot in a short period of time. As well as talk on the phone you will liaise with clients via email, letter and occasionally face-to-face; and as such a professional appearance is essential at all times.

You will need to have excellent verbal and written communication and an ability to multi-task.

This role presents an opportunity to become exceptional at delivering a first class client experience, whilst gaining an excellent understanding of the Helpdesks, Company and the wider Financial Services industry.

If you have a professional phone manner, can absorb new information quickly, and are looking for a unique challenge where no two days are the same - this position is for you.

Essential Skills and Attributes:

2 A Levels, grade C or above (or equivalent), GCSE Maths and English grade C or above
Basic computer literacy
Knowledge of products and services offered by Hargreaves Lansdown
No experience required
Excellent verbal communication skills
Excellent telephone manner
Excellent written skills
Excellent numeracy skills
Excellent attention to detail
Excellent organisational skills
Ability to perform under pressure
Ability to work within FCA regulations
Hardworking
Client satisfaction orientated
Patient, reliable, conscientious and trustworthy
Professional approach
Proactive and positive
Excellent team player who can contribute and engage with our unique culture
Sense of pride from doing a good job
Drive to deliver outstanding client service

Desirable skills and attributes:

Degree level 2:2 or above in any discipline
Any business/financial services related qualification.
Basic knowledge of financial services.
Understanding of products and services offered by Hargreaves Lansdown.
Competent computer user; proficient with Microsoft office and using in-house systems.
Any relevant experience (e.g. working in an office/call centre, customer service role etc.).
Experience of financial services.
Experience of holding positions of responsibility (work or non-work related).
Confident, accomplished telephone manner.
Ability to prioritise workload and meet deadlines.
Problem solving skills.
Analytical skills.
Ability to use initiative.
Genuine interest in financial services.
Willingness to learn and desire to develop professionally.
Desire to contribute to the Company's success and uphold its exceptional reputation