Customer Services Coordinator NSGC46034

Our client is one of the world’s largest manufacturers of glass and glazing products for the architectural, automotive and technical glass markets. With around 28,000 permanent employees, the Group has principal manufacturing operations in 30 countries and sales in over 130.

A vacancy has arisen within the Architectural Customer Services team for a Customer Service Coordinator to support the Planar(TM) System business. The role will report direct to the Customer Services Manager and will be based at their Architectural Works, St Helens.

The main purpose of the role is to be responsible for the complete administration of the business processes for customer orders including project administration, internal key account administration, all aspects of customer service, Invoicing, general office administration, Export documentation, letters of credit and shipping/freight co-ordination.

Ensuring customer requirements are met by a ‘Right First Time’ compliance with processes and procedures, you will be responsible for achieving Customer Service standards of excellence by working closely with all teams within the business including sales, design, planning and must demonstrate efficient administrative processes and capability to support all of the task and process areas with the Architectural side of the business.  

Applicants should possess effective communication skills and demonstrate the ability to communicate at all levels with both internal and external customers to maintain and build vital relationships. The successful candidate will be able to organise and prioritise workloads to meet deadlines and will have the ability to identify issues requiring timely resolution. Experience of using SAP, Alcib, Ariba or other similar business systems would be advantageous but not essential as training will be given.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.