Head of Customer Care (Construction) BOVI45393
- Recruiter
- Blue Octopus
- Location
- RG6 1PT, Reading
- Salary
- Excellent Competitive Salary + Car
- Posted
- 23 Feb 2017
- Closes
- 13 Mar 2017
- Ref
- BOVI45393
- Contract Type
- Permanent
- Hours
- Full Time
Our Client prides themselves on being one of the country's leading housebuilders and have established an enviable reputation for the quality of their build and design, high specification and excellent customer service.
Whatever your role with them, you are part of a team which is contributing to the continued success of the business.
They now have an exciting opportunity for a Head of Customer Care to join them where you will be responsible for the management of the Customer Care Department, including the Area Customer Care Managers, Care Managers, Customer Care Technicians and Customer Care Officer Manager. This is a permanent full time position based at their office in Thames Valley.
Within the role, you will make sure that all areas of quality control are met and maintained throughout your region, ensuring that reporting lines are transparent. Responding to purchasers’ complaints and queries, you will liaise with sub-contractors and suppliers and relay information regarding customer care issues to other departments when necessary.
They are looking for someone who has a wealth of experience working as an Area Customer Care Manager or an Area Build Manager, coupled with a detailed understanding of NHBC customer handover requirements. With relevant industry standard training (CDM, first aid, scaffold appreciation etc.) you will have experience of people management or project leading.
Excellent planning and organisational skills are necessary, as is having a patience and calmness under pressure, and a polite, tactful and assertive attitude. With a good understanding of Microsoft Office, and the ability to handle complaints and difficult situations, you will have good team working skills and be a decision maker.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.