COLLECTIONS/CUSTOMER ACCOUNT MANAGER
- Recruiter
- Anonymous
- Location
- Wakefield
- Salary
- OTE 10,000
- Posted
- 22 Feb 2017
- Closes
- 09 Mar 2017
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
COLLECTIONS/CUSTOMER ACCOUNT MANAGER
Wakefield
GBP18,000 - GBP25,000 - OTE GBP35,000 Plus Excellent benefits
We are actively recruiting for experienced Customer Account Manager/Collections for our client a growing and extremely successful Financial Services Business. Candidates will have experience of dealing with Financial Service Products to Customers. This is an office based role that deals with customers over the phone and by email.
The company have fantastic career opportunities and high quality training.
The purpose of the role:
To maximise business opportunity development potential.
To progress within branch/company structure.
Train, coach and motivate branch employees.
Ensuring Compliance with the requirements of the Company, the FCA and other regulatory organisations. To ensure all administrative and audit procedures are complied with.
To sell company products.
Main Duties and Responsibilities:
Greet customers by phone/Email.
Receive customer payments
Complete daily audit and reporting.
Generate business through quality customer service.
Explain services and products to customers and analyse customer suitability for products.
Prepare and process loan applications.
Ensure all customer documentation is accurate and up to date at all times.
Maintain an efficient and organised duo filing system including scanning.
Actively work collection routes and collect overdue payments over the telephone.
Conduct on-going business development.
Participate in Branch/Company training programmes.
To develop detailed knowledge of both financial products and company's standard procedures.
Essential Skills:
Financial background.
Customer service, sales or collection experience.
Basic literacy and numerical skills, GCSE level.
Good oral and written communication skills.
Ability and desire to learn and progress within company.
Active team player
Wakefield
GBP18,000 - GBP25,000 - OTE GBP35,000 Plus Excellent benefits
We are actively recruiting for experienced Customer Account Manager/Collections for our client a growing and extremely successful Financial Services Business. Candidates will have experience of dealing with Financial Service Products to Customers. This is an office based role that deals with customers over the phone and by email.
The company have fantastic career opportunities and high quality training.
The purpose of the role:
To maximise business opportunity development potential.
To progress within branch/company structure.
Train, coach and motivate branch employees.
Ensuring Compliance with the requirements of the Company, the FCA and other regulatory organisations. To ensure all administrative and audit procedures are complied with.
To sell company products.
Main Duties and Responsibilities:
Greet customers by phone/Email.
Receive customer payments
Complete daily audit and reporting.
Generate business through quality customer service.
Explain services and products to customers and analyse customer suitability for products.
Prepare and process loan applications.
Ensure all customer documentation is accurate and up to date at all times.
Maintain an efficient and organised duo filing system including scanning.
Actively work collection routes and collect overdue payments over the telephone.
Conduct on-going business development.
Participate in Branch/Company training programmes.
To develop detailed knowledge of both financial products and company's standard procedures.
Essential Skills:
Financial background.
Customer service, sales or collection experience.
Basic literacy and numerical skills, GCSE level.
Good oral and written communication skills.
Ability and desire to learn and progress within company.
Active team player