Customer Care and Cash Collections Officer

This is an exciting opportunity to join one of the UK's leading distributors of Electronic Office Supplies with a turnover of £125m and over 110 employees based in Bradford. They are a part of a Pan-European group with offices in France, Germany, Holland, Italy and Spain and have a group turnover in excess of €840m.

Duties and Responsibilities
- Responding to any customer queries received via Email, post, fax or telephone call and knowing the appropriate manner of response.
- Liaise with other departments to enable resolution of any issues arising from customer queries.
- Communicate with Couriers to deal with any issues regarding deliveries e.g. unknown names on a proof of delivery.
- Pursuing Clients for any unpaid bills using telephone, written or email communication. Using judgement to ensure the most appropriate method is used.
- Liaising with other cash collection staff regarding outstanding debts, providing assistance to them to resolve outstanding queries and therefore speed up the collection of monies.
- Keep accurate records of all enquiries and customer communications and ensure that all follow-ups are actioned correctly.
- Escalate any problem accounts to the Cash collections Manager when you believe all other avenues have been explored to collect the debt.
- Ensure any potential customer issues are escalated to the Credit Risk Manager to minimise risk to the company.
- Support the department in the administration and dispatch of invoices, copy invoices, arrears letters and statement of accounts.
- Ensuring company mail is dispatched to the correct department once received.

Key attributes
- The ability to work independently and on own initiative, within a team environment
- Organised
- Good attention to detail
- Ability to handle pressure
- Ability to take initiative when required
- Good verbal and written communication skills
- Willing to learn
- Adaptable
- Enthusiastic
- Good timekeeping
- Presentable

Benefits
- 28 days holiday including bank holidays
- Competitive Pension Plan
- Staff Discounts

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