French speaking Client and Administrative Advisor - C267TP

FRENCH SELECTION UK
French speaking Client and Administrative Advisor
Customer Service, Customer Care, Account Management, Customer Support, Administration, Enquiries, Complaints, Invoicing, Billing, Returns, Expenses, Procedures, Process, Customer Service Policies, Fluent in French.
Salary: €24k- €27k pa Depending on experience
Location: Central Dublin, Ireland
At commutable distance from Blanchardstown, Bray, Co. Wicklow, Newbridge, Co. Kildare, Ballsbridge, Ballymun, Ratthmines, Knocklyon, Clondalkin, Dunboyne, Ongar, Rockbrook, Donaghmede, Lucan, Swords.
Ref: C267TP

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Please visit the French Selection UK website, vacancies section, search job reference C267TP
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**** This is not a call centre role ****

** Exciting opportunity to work in a versatile Client Support and Administrative Assistant role **

The Company:
With their dynamic, innovative and passionate team, our client is the number one French company and provider in its industry.

Main duties:
This is a versatile role working alongside the Customer Support Team as well as the Administrative Team within an excellent international company.

The Role:
-To provide full support to our brand ambassadors in resolving various queries
-To address internal and external customer general queries received via phone and e-mail
-To investigate returns issues, billing issues and other general matters
-To keep in line with company’s process and follow up on disputes
-To provide a high level of customer experience and offer innovative solutions
-To accurately record all client cases, follow-up and closure
-To identify improvement of the customer policies, procedures and standards
-To undertake general administrative activities
-To assist in ad-hoc and general office duties
-To support with minor accounting duties such as invoicing, billing, expenses claims, travels organisation and other miscellaneous costs

The Candidate:
- Fluent in English and French is essential (written and spoken)
- Competency in Italian language is a strong advantage
- Excellent communication, organisational and analytical skills
- Able to work as part of a team as well as to take initiatives
- Proactive, confident and dynamic personality
- Matured understanding of all walks of life and good sense of humour
- IT literate

Salary: €24K- €27k pa Depending on experience

French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom