Delivery - Manager
- Recruiter
- BCT Resourcing
- Location
- London, London
- Salary
- £50,000 - £60,000 per annum
- Posted
- 22 Feb 2017
- Closes
- 22 Mar 2017
- Ref
- 1378343
- Contract Type
- Permanent
- Hours
- Full Time
Responsibilities
* Delivery of client professional service
* Responsible, alongside the Development Manager, for delivery of the development program to your analysts in accordance with the delivery program
* Guiding and coaching up to 30 analysts to increase professional and technical capability
* Delivering service quality assurance company clients
* Performing monthly performance and annual reviews for your analysts
* Client site visits to provide face time with analysts and visibility of development program activities to our clients
* Cultivating relationships with stakeholders across our existing client portfolio Providing them with visibility of the Company service proposition
* Escalation of delivery risks to the Client Partner
* Working closely with Client Partners to support monthly reporting and commercial proposals
* Highlighting and driving opportunities for account development
* Reviewing client feedback on analyst performance and progress appropriate course of action
* Working closely with the Delivery team and Development Partner to effectively implement change
* Involvement in planning of resource and capacity across your Region to maximize utilisation with the Talent Acquisition Manager
* Driving engagement and a culture of continuous improvement across your Region
Core Capabilities
* Leading and managing people
* Delivering client centric services
* Understanding and developing the Company proposition
* Assessing and managing commercial risk
* Innovating and inspiring tangible change
* Planning and reporting with transparency and using data to drive improvement.
* Applying professional judgement effectively
* Communicating with efficiency and impact
* Delivering results - short and long term
* Working with each other and for each other
Required Experience
* Previous experience of leading large teams and managing performance
* Confident with corporate operating models, organisational structure and enterprise architecture
* Commercial relationships and business development success
* Stakeholder management across all levels of an organisation
* Learning and Development experience (training, coaching, mentoring)
* Direct involvement in business change and transformation
* Successful trouble-shooter - a pragmatic approach to designing and implementing real solutions
* Account Management Plans
* ASH (Absence, Sickness, Holidays)
* Attrition
* Utilisation
* Delivery of client professional service
* Responsible, alongside the Development Manager, for delivery of the development program to your analysts in accordance with the delivery program
* Guiding and coaching up to 30 analysts to increase professional and technical capability
* Delivering service quality assurance company clients
* Performing monthly performance and annual reviews for your analysts
* Client site visits to provide face time with analysts and visibility of development program activities to our clients
* Cultivating relationships with stakeholders across our existing client portfolio Providing them with visibility of the Company service proposition
* Escalation of delivery risks to the Client Partner
* Working closely with Client Partners to support monthly reporting and commercial proposals
* Highlighting and driving opportunities for account development
* Reviewing client feedback on analyst performance and progress appropriate course of action
* Working closely with the Delivery team and Development Partner to effectively implement change
* Involvement in planning of resource and capacity across your Region to maximize utilisation with the Talent Acquisition Manager
* Driving engagement and a culture of continuous improvement across your Region
Core Capabilities
* Leading and managing people
* Delivering client centric services
* Understanding and developing the Company proposition
* Assessing and managing commercial risk
* Innovating and inspiring tangible change
* Planning and reporting with transparency and using data to drive improvement.
* Applying professional judgement effectively
* Communicating with efficiency and impact
* Delivering results - short and long term
* Working with each other and for each other
Required Experience
* Previous experience of leading large teams and managing performance
* Confident with corporate operating models, organisational structure and enterprise architecture
* Commercial relationships and business development success
* Stakeholder management across all levels of an organisation
* Learning and Development experience (training, coaching, mentoring)
* Direct involvement in business change and transformation
* Successful trouble-shooter - a pragmatic approach to designing and implementing real solutions
* Account Management Plans
* ASH (Absence, Sickness, Holidays)
* Attrition
* Utilisation