Client Services Manager - Private Equity (Guernsey)

For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 16,500 employees globally. We serve the world's most-sophisticated clients - from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.

We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.

As of December 31, 2016, Northern Trust Corporation had:

• $124 billion in banking assets
• $6.7 trillion in assets under custody
• $8.5 trillion in assets under custody/administration
• $942 billion in assets under management

Responsibilities

• Manage the administration team tasked with supporting a leading global private equity client
• Promote effective communication via 121's, team and town hall meetings
• Leading by example, foster an environment which encourages employee participation, teamwork and communication
• Enable the development of partners to increase relevant knowledge and skills through effective use of the appraisal process, interim reviews, coaching and evaluation of the results
• Provide and enable on the job training to the team as required
• Ensure that the team are equipped with the necessary skills to allow them to fully carry out their functions
• Drive the strategic development of the team and in doing so become integral to the private equity offering across the organisation
• Ensure that operational arrangements are clearly documented and established at inception of a fund, are regularly reviewed / updated and team are trained in their execution
• Conduct a regular, considered dialogue with the client ensuring that client satisfaction is at the core of the service offering
• Oversee daily operations of client servicing and act as the technical expert sharing knowledge, expertise and guidance with both the team and the client
• Establish performance standards by ensuring deliverables are met on a timely basis and by excelling against pre-determined key performance indicators
• Support the clients Corporate Governance requirements ensuring a best in class service is delivered to the Client Boards
• Identify and address service issues as and when they arise, including complex issue resolution
• Monitor performance against Service Level Agreements (SLAs)

Requirements

• The ideal candidate will have a minimum of 5 years as a manager within the fund administration industry, ideally within private equity
• Proven people management credentials
• Possess strong leadership and change management credentials
• Strong communication skills
• Track record of delivering enhanced client satisfaction