Senior Customer Communications Manager

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If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution

We are currently seeking an experienced individual to join this team in the role of Senior Customer Communications Manager.

In this role, you will:

- Lead the Customer Communications team
- Respond to business briefs to establish clear objectives for each campaign
- Manage the creative development process across all key Direct channels (direct mail, email, SEM, SMS) from effective brief to approved creative concept
- Utilise existing creative assets and adapt for channel usage where appropriate
- Develop unique/bespoke creative to support campaigns where appropriate
- Manage the development of effective and engaging branch literature and communications for new customers/relationships

To be successful in this role you should meet the following requirements:

- Experience working in relevant environment/s, i.e. Marketing
- Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
- A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change
- Role relevant qualifications, i.e. Degree level or equivalent experience is desirable but not essential

Within HSBC certain roles are designated as Enhanced Vetting Roles. For these roles, all internal and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the Enhanced Vetting role, on an on-going basis. The Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are first carried out as part of this recruitment exercise, and/or if relevant, on an on-going basis.

This role has been designated as a Enhanced Vetting Role.

We are required by the Financial Services (Banking Reform) Act 2013 to create a ring-fenced bank in the UK by 1 January 2019. Entirely new from the ground up, HSBC UK's head office is opening in Birmingham. The location of this role will move to our new state of the art offices at 2 Arena Central during 2018.

For further details and application information please click "Apply" or visit our careers site, searching under reference 00008PIJ.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Plc.