Customer Service Executive / Administrator

Job Title: Customer Service / Administrator

Location: Manchester, M22

Salary: £15,000 or National living wage dependent on age

The firm is a specialist medical agency, which provides expert appointment-booking support to personal injury lawyers and their clients, medical records pagination and other specialist services

The firm is currently seeking to recruit a Customer Service / Administrator to join their expanding company. This is an exciting opportunity for a talented administrator to help provide an excellent level of support to our busy team of 12 people working for the company's sister company.

Job Role:

You will also be assisting with instructing experts to provide reports, as well as providing customer service support to solicitors, clients, experts, and their secretaries.

Job Description:

• Processing incoming mail into the case management system
• Instructing experts to provide reports on behalf of instructing solicitors
• Chasing experts for appointments, reports and other information as required
• Providing customer service support to solicitors, clients, experts, and their secretaries
• Obtaining medical records from hospital trusts, GP's surgeries, and other healthcare providers.
• Communicating effectively with team colleagues
• Accurate recording of time expended in various activities on our case management system
• Accepting additional ad hoc tasks when requested
• Processing incoming mail into the case management system
• Instructing experts to provide reports on behalf of instructing solicitors
• Chasing experts for appointments, reports and other information as required
• Obtaining medical records from hospital trusts, GP's surgeries and the other healthcare providers
• Communicating effectively with team colleagues
• Accurate recording of time expended in various activities on our case management system
• Accepting additional ad-hoc tasks when requested

Person Specification:

Required Qualifications/Training;

• GCSE English & maths at Grade C or above, or equivalent

Required Attributes;

• Experience of dealing with customers on the telephone
• Knowledge of Microsoft Office packages including Word and Outlook
• Excellent standard of written and spoken English
• Ability to maintain client confidentiality at all times
• Ability to deal with high volumes of work and manage conflicting priorities
• High levels of accuracy and attention to detail

Desired Attributes;

• NVQs or qualifications in business administration
• Experience of working in a law or legal services firm in a fast pace environment
• Knowledge of Proclaim or other case management systems

Salary and Holidays:

• Salary will be £15,000 or National living wage dependent on age
• 20 days holiday per annum, plus bank holidays rising by a day a year up to 23 days. In addition, the office is closed between Christmas and New Year and you will not be required to use your holiday allowance for this period.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Client Support Agent, Customer Service Executive, Client Support, Customer Support, Sales Support, Support, Client Services Support, Customer Service Agent, Telesales, Customer Service Advisor, Inbound Calls, Services Executive may also be considered for this role.