Litigation Officer - Legal Team (Collections)
LITIGATION OFFICER - LEGAL TEAM (Collections)
Salary - GBP23,000 Plus benefits package
The main focus within this role is to:
- Collect outstanding volume accounts using advance investigatory tools and the legal processes as a means of encouraging debtors to settle or enter into payments plans or as a last resort commencing litigation.
- Adhere to current and future industry compliance guidelines and practices
- Communicate with customers in a professional & polite manner using dialler facilities and written communications
- Arrange payments from customers in full or by instalments with enthusiasm and dedication, also ensuring best practice on all calls
- Conduct litigation in compliance with the CPR, SRA and FCA
Responsibilities:
Trace & Intelligence gathering
Conducting comprehensive investigations and preparing relevant reports
Conducting effective debt recovery litigation
Support administrative tasks which may involve being accountable for specific litigation processes
Collect on the full balance of the debts and if unable to do so then negotiate on part settlement/payment plans when complete payment of the debt is questionable
Utilise communication skills to recognise potential problems with payment arrangements and act accordingly
Address account queries as and when they occur, dealing with other departments when necessary
Utilise internal databases to update accounts with accuracy and precision
Constantly achieve individual targets & contribute to the overall team targets
Pursue own development to increase personal effectiveness, acknowledging your strengths as well as areas for development
Embrace change within the company, take on the Department's goals and objectives with purpose and conviction
Professional Experience/Qualifications:
- IT Literate - Outlook, Excel, Word (essential requirement, at least beginner level)
- At least 1 years experience in Debt collection/credit control (essential requirement)
- Previous recoveries experience which must include debt pre and post - litigation (essential requirement)
- Knowledge of the legal process(essential requirement)
- Exceptional eye for details and strong client care skills(essential requirement)
Preferred
- Good Customer management/Call centre experience
- An understanding of the technologies, policy & processes supporting collections
- Knowledge of fair and reasonable collection methods & practices
- Excellent verbal & written communication skills
- Excellent negotiation skills
- An understanding and knowledge of industry compliance guidelines with regards to collections
- Personal aptitude:
o Ability to engage with and influence others positively
o Highly self motivated
o Calm, confident, positive and enthusiastic
o Comfortable in a target driven environment
o Display a desire to succeed & be passionate in dealings with customers & clients
o Driven to achieve personal goals & objectives
Salary - GBP23,000 Plus benefits package
The main focus within this role is to:
- Collect outstanding volume accounts using advance investigatory tools and the legal processes as a means of encouraging debtors to settle or enter into payments plans or as a last resort commencing litigation.
- Adhere to current and future industry compliance guidelines and practices
- Communicate with customers in a professional & polite manner using dialler facilities and written communications
- Arrange payments from customers in full or by instalments with enthusiasm and dedication, also ensuring best practice on all calls
- Conduct litigation in compliance with the CPR, SRA and FCA
Responsibilities:
Trace & Intelligence gathering
Conducting comprehensive investigations and preparing relevant reports
Conducting effective debt recovery litigation
Support administrative tasks which may involve being accountable for specific litigation processes
Collect on the full balance of the debts and if unable to do so then negotiate on part settlement/payment plans when complete payment of the debt is questionable
Utilise communication skills to recognise potential problems with payment arrangements and act accordingly
Address account queries as and when they occur, dealing with other departments when necessary
Utilise internal databases to update accounts with accuracy and precision
Constantly achieve individual targets & contribute to the overall team targets
Pursue own development to increase personal effectiveness, acknowledging your strengths as well as areas for development
Embrace change within the company, take on the Department's goals and objectives with purpose and conviction
Professional Experience/Qualifications:
- IT Literate - Outlook, Excel, Word (essential requirement, at least beginner level)
- At least 1 years experience in Debt collection/credit control (essential requirement)
- Previous recoveries experience which must include debt pre and post - litigation (essential requirement)
- Knowledge of the legal process(essential requirement)
- Exceptional eye for details and strong client care skills(essential requirement)
Preferred
- Good Customer management/Call centre experience
- An understanding of the technologies, policy & processes supporting collections
- Knowledge of fair and reasonable collection methods & practices
- Excellent verbal & written communication skills
- Excellent negotiation skills
- An understanding and knowledge of industry compliance guidelines with regards to collections
- Personal aptitude:
o Ability to engage with and influence others positively
o Highly self motivated
o Calm, confident, positive and enthusiastic
o Comfortable in a target driven environment
o Display a desire to succeed & be passionate in dealings with customers & clients
o Driven to achieve personal goals & objectives