Operations Manager
- Recruiter
- USMAART Ltd
- Location
- Stoke-on-Trent
- Salary
- 30000.00 - 35000.00 GBP Annual
- Posted
- 16 Feb 2017
- Closes
- 24 Feb 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Operations Manager (Contact Centre)
Salary GBP 30,000 - GBP35,000 per annum pro rata
Monday - Friday 8.30am - 5.30pm
Our client are excited to be expanding their state of the art contact centre in Stoke on Trent. Due to a new business initiative their is an immediate requirement for an experienced Operations Manager to manage multiple teams of agents, analysts and team leaders.
The contract is set to run for approximately 4 months with a potential extension or even a permanent position being created across the wider business.
These roles start mid November so the hired candidates must be available to start on the 'go live' dates
The role:
To lead and manage a number of team leaders, quality analysts and agents (up to 50 FTE)
To understand the business vision and adapt to ongoing change within a new state of the art contact centre
To support the Senior Management team in delivering agreed strategic initiatives
Support a continuous support culture
Manage the performance and service delivery of the customer service team
Instil a culture where first class customer service is paramount
Key skills required
Previous experience managing teams and support staff within a call centre capacity
Able to meet targets and handle a high pressure environment through leading and managing others
Ability to monitor, give feedback and appraise direct reports, driving increased performance and achievement of objectives
Understand the need for flexibility and strong team leadership when communicating and implementing change
Contact centre operational leadership
This is an exciting time to join a business who are set for a fantastic growth plan in to 2017. If you are looking for a role that offers a chance to nurture your own team and help to build a business legacy then send your cv to us
Salary GBP 30,000 - GBP35,000 per annum pro rata
Monday - Friday 8.30am - 5.30pm
Our client are excited to be expanding their state of the art contact centre in Stoke on Trent. Due to a new business initiative their is an immediate requirement for an experienced Operations Manager to manage multiple teams of agents, analysts and team leaders.
The contract is set to run for approximately 4 months with a potential extension or even a permanent position being created across the wider business.
These roles start mid November so the hired candidates must be available to start on the 'go live' dates
The role:
To lead and manage a number of team leaders, quality analysts and agents (up to 50 FTE)
To understand the business vision and adapt to ongoing change within a new state of the art contact centre
To support the Senior Management team in delivering agreed strategic initiatives
Support a continuous support culture
Manage the performance and service delivery of the customer service team
Instil a culture where first class customer service is paramount
Key skills required
Previous experience managing teams and support staff within a call centre capacity
Able to meet targets and handle a high pressure environment through leading and managing others
Ability to monitor, give feedback and appraise direct reports, driving increased performance and achievement of objectives
Understand the need for flexibility and strong team leadership when communicating and implementing change
Contact centre operational leadership
This is an exciting time to join a business who are set for a fantastic growth plan in to 2017. If you are looking for a role that offers a chance to nurture your own team and help to build a business legacy then send your cv to us