Operations Director
- Recruiter
- Multitask Personnel
- Location
- Harrogate
- Salary
- Neg
- Posted
- 16 Feb 2017
- Closes
- 24 Feb 2017
- Sectors
- Catering & Hospitality
- Contract Type
- Permanent
- Hours
- Full Time
Our Client, an award winning Catering and Hospitality Company, who specialise in exclusive, fashionable, unique and luxurious dining experiences are currently on the lookout for a Multi-site Operations Director to join their Northern team. You will be responsible for overseeing 5 current units between Harrogate and Leamington Spa and involved in new openings.
Duties to include
- Responsible for managing the recruitment, interviewing, inducting, training and appraisal of staff members in accordance with Company policies and procedures.
- Ensuring a high standard of service and customer service is delivered at all times
- Analysis of customer feedback, responding by letter/email to client requests and complaints.
- To be instrumental in maximising and developing new opportunities/contracts
- To assist the MD and HR Department in obtaining operational and employment information
- Responsible for the overall hygiene, health and safety relating to the catering operation at each venue.
- Responsible for checking the security and accuracy of all cash floats and banking
- Ensure staffing levels are controlled to ensure maximum efficiency and effectiveness at all times in line with budgets, forecasts and targets.
- To pursue outstanding debts from clients and ensure that accounts are kept within agreed credit terms.
- To provide timely reporting for all operations, such reports to present actuals/forecast/variances recovery plans, action plans, pricing or any other financial report required.
- Ensure that the unit managers adhere to current legislation as and when required as well as direction and guidance from the HR Department
Essential Experience/Qualifications
- Knowledge of the catering industry and current styles
- Working knowledge of Microsoft Word, Excel and Outlook
- Previous experience in a similar role
- Experience of multi - site
- Experience of motivating, managing and disciplining staff
- Experience of financial forecasting and budget management
- Basic Food Hygiene Certificate
- Intermediate Food Hygiene Certificate
- Health and safety in the workplace certificate
Benefits
Very competitive salary
Driving allowance
Duties to include
- Responsible for managing the recruitment, interviewing, inducting, training and appraisal of staff members in accordance with Company policies and procedures.
- Ensuring a high standard of service and customer service is delivered at all times
- Analysis of customer feedback, responding by letter/email to client requests and complaints.
- To be instrumental in maximising and developing new opportunities/contracts
- To assist the MD and HR Department in obtaining operational and employment information
- Responsible for the overall hygiene, health and safety relating to the catering operation at each venue.
- Responsible for checking the security and accuracy of all cash floats and banking
- Ensure staffing levels are controlled to ensure maximum efficiency and effectiveness at all times in line with budgets, forecasts and targets.
- To pursue outstanding debts from clients and ensure that accounts are kept within agreed credit terms.
- To provide timely reporting for all operations, such reports to present actuals/forecast/variances recovery plans, action plans, pricing or any other financial report required.
- Ensure that the unit managers adhere to current legislation as and when required as well as direction and guidance from the HR Department
Essential Experience/Qualifications
- Knowledge of the catering industry and current styles
- Working knowledge of Microsoft Word, Excel and Outlook
- Previous experience in a similar role
- Experience of multi - site
- Experience of motivating, managing and disciplining staff
- Experience of financial forecasting and budget management
- Basic Food Hygiene Certificate
- Intermediate Food Hygiene Certificate
- Health and safety in the workplace certificate
Benefits
Very competitive salary
Driving allowance