German Speaking Customer Service Officer - BCS03

FRENCH SELECTION UK
German Speaking Customer Service Officer
Customer Service, Operations, Coordination, Client Relationship, Queries, German, Client satisfaction, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian
Salary: ca. £16,500 p.a.
Location: Crawley, West Sussex
At commutable distance by car from Billingshurst, Brighton, Burgess Hill, Caterham, Crowborough, Croydon, Dorking, East Grinstead, Edenbridge, Epsom, Gatwick, Haywards Heath, Horley, Horsham, Hove, Leatherhead, Lewes, London Bridge, Oxted, Royal Tunbridge Wells, Redhill, Reigate, Sevenoaks, South London, Sutton, Tonbridge, Uckfield, East Sussex, West Sussex, Kent, Surrey, South East, M23 corridor

Ref: BCS03

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Please visit the French Selection UK website, vacancies section, search job reference: BCS03
Applications submitted on our website will come to us in WORD format, which means they will be processed faster & more efficiently by our team of consultants.

The Company: 
Our client is a well-established British Service Provider.

Main duties:
To provide an excellent level of customer service and support and work as part of an exclusive multicultural customer service team.

The Role:
- To provide an efficient service to customers through the management of queries, refunds or delivery issues.
- To handling complains by email, letter or over the phone with clients. 
- To keep records on specific promotions and apply according to the agreed terms and budget.
- To work closely with the area manager in order to keep customer service standards of the company.

The Candidate:
- Fluency in English and German (written and spoken).
- Previous experience in a Sales or Customer Service role would be beneficial
- Excellent telephone and conversational manners
- Ability to provide a high level of professionalism, courtesy, empathy and understanding
- Strong attention to detail and team skills
- IT Literate

The Salary: £16,525 p.a. + £500 annual language allowance

*2 months temporary contract with extensions possibilities*

French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.