Senior Customer Liaison Officer
- Recruiter
- Anonymous
- Location
- Bristol
- Salary
- Up to 21500.00 GBP Annual
- Posted
- 15 Feb 2017
- Closes
- 15 Mar 2017
- Sectors
- Surveying & Property
- Contract Type
- Permanent
- Hours
- Full Time
We have a great opportunity to work with our client in one of the most prestigious placements within Bristol as Senior Customer Liaison Officer.
What the role entail:
-Ensure CLO team are trained and working practices meet the desired standards.
-Identify and manage the methods of improving quality, standards and variety on the Front of House service to meet the client's needs.
-Monitor the CLO team and ensure that the correct tasks are completed and checklists submitted where applicable.
-Ensure delivery of World Class Service and always look out for areas that could develop our service.
-Create and maintain a relationship with key customers and clients onsite.
-Manage customer feedback appropriately, passing information to the team and ensuring positive outcomes from customer complaints.
-Have full knowledge of all areas of work to be covered in the course of duty.
-Ensure that SOPs are followed and team members on site maintain a smart and clean appearance at all times, including the wearing of correct uniform.
-Ensure that all required paperwork is submitted within agreed deadlines and complete any reasonable request made by any member of the Management team.
-Carry out appropriate training for all CLOs.
-Attend appropriate training sessions to update knowledge of equipment, materials and procedures.
-Ensure both you and the CLO team are aware of and meet the legal and Company requirements for fire, safety, health and hygiene.
-Ensure any maintenance/safety incidents, issues and near misses are reported immediately and follow up action.
-Always attempt to improve on existing standards of work.
-Engage with clients in a polite and professional manner at all times.
-Deal with individual customer requests and be prepared to exceed customer's expectations.
-Listen to customer's remarks politely and make sure follow-up action is taken in line with company policy.
-Perform any other reasonable duties as required by the Regional Front of House Manager.
-Use own initiative and have the ability to identify where a change in activities is required to meet different circumstances.
-Be responsive to the need to work extended hours when/if requested.
-Actively assist in creating a good team spirit and lead by example at all times.
-Ensure that all equipment and store cupboards are kept clean and locked when not in use and report any defects with machinery in a timely manner.
This role would suit someone ideally who has had experience within a Front Of House position but this is not deemed essential.
If you are keen and looking for a new challenge, please do apply within.
All qualifying candidates will be contacted and given the full job description.
Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
Eden Brown Ltd is acting as an Employment Agency in relation to this vacancy
What the role entail:
-Ensure CLO team are trained and working practices meet the desired standards.
-Identify and manage the methods of improving quality, standards and variety on the Front of House service to meet the client's needs.
-Monitor the CLO team and ensure that the correct tasks are completed and checklists submitted where applicable.
-Ensure delivery of World Class Service and always look out for areas that could develop our service.
-Create and maintain a relationship with key customers and clients onsite.
-Manage customer feedback appropriately, passing information to the team and ensuring positive outcomes from customer complaints.
-Have full knowledge of all areas of work to be covered in the course of duty.
-Ensure that SOPs are followed and team members on site maintain a smart and clean appearance at all times, including the wearing of correct uniform.
-Ensure that all required paperwork is submitted within agreed deadlines and complete any reasonable request made by any member of the Management team.
-Carry out appropriate training for all CLOs.
-Attend appropriate training sessions to update knowledge of equipment, materials and procedures.
-Ensure both you and the CLO team are aware of and meet the legal and Company requirements for fire, safety, health and hygiene.
-Ensure any maintenance/safety incidents, issues and near misses are reported immediately and follow up action.
-Always attempt to improve on existing standards of work.
-Engage with clients in a polite and professional manner at all times.
-Deal with individual customer requests and be prepared to exceed customer's expectations.
-Listen to customer's remarks politely and make sure follow-up action is taken in line with company policy.
-Perform any other reasonable duties as required by the Regional Front of House Manager.
-Use own initiative and have the ability to identify where a change in activities is required to meet different circumstances.
-Be responsive to the need to work extended hours when/if requested.
-Actively assist in creating a good team spirit and lead by example at all times.
-Ensure that all equipment and store cupboards are kept clean and locked when not in use and report any defects with machinery in a timely manner.
This role would suit someone ideally who has had experience within a Front Of House position but this is not deemed essential.
If you are keen and looking for a new challenge, please do apply within.
All qualifying candidates will be contacted and given the full job description.
Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
Eden Brown Ltd is acting as an Employment Agency in relation to this vacancy