1st / 2nd Line IT Support Engineer / Technical Analyst

Job Title: 1st Line IT Support Engineer / Analyst

Location: Guildford, Surrey

Salary: £18,000 - £24,000 depending on experience

The company is one of the UK's leading independent consulting firms that specialises in Pensions, Systems and Data. The company is independently owned and has enjoyed rapid growth over the last 10 years recently being awarded 'Investec Mid-Market 100 UK Fastest Growing Companies' and the London Stock Exchange 1000 companies to Inspire Britain.

The IT Support role will provide effective IT assistance across all aspects of the business and will provide back up and support to the IT manager. The position is responsible for supporting and maintaining the Desktop operating systems and Microsoft Office 365 environment plus general maintenance and support of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

Key Responsibilities:

The IT Support role is responsible for providing first line support for all incidents and requests logged by users and clients. The primary aim of the role is to assist in restoring normal service as quickly as possible. This may involve troubleshooting and fixing a technical fault, fulfilling a service request or answering a query - anything to allow the users to return to normal working. The 1st Line Support role must have excellent communication skills and be able to speak confidently and empathically with users.

• Providing 1st Line support for both client and internal incidents and service requests;
• Acting as the first point of contact for all users of IT;
• Logging all incidents and service requests, categorising and prioritising them;
• Managing the lifecycle of incidents and requests, escalating them as appropriate and closing them when the user is satisfied with the outcome;
• To carry out any other duties within the IT Team as requested by the IT Manager.
• To proactively manage personal development, in order to increase performance levels and provide opportunities for career development.
• Maintaining and supporting desktops, laptops, telephony devices, printers and any other IT hardware and software.
• Fault finding and complete resolution of faults on all systems and associated hardware/software as required.
• Documenting Infrastructure Systems, configuration and processes in line with ISO 9001, 27001.

Key Requirements:

• Working knowledge of Windows Desktop support (Win 7 to 10).
• Working knowledge of installing and troubleshooting typical desktop applications, MS Office, Anti-Virus, Adobe, Java, etc.
• Installation, Supporting and troubleshooting Microsoft Desktop environments.
• Troubleshooting PC, Laptop and Printer software and hardware.
• Worked with AD administrative tasks e.g. account creation, reset password etc

Please be aware that the company will not be providing relocation packages or sponsorship for this role so only candidates eligible to live and work in the UK will be considered for this role.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of: Managed IT Services, Windows Server Configuration, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Citrix, Cloud Technician, Hosted Technical Support Engineer, 2nd Line Support, XenApp, XenDesktop, Exchange 2003, Exchange 2010, Windows XP 7/8, Cloud Support Engineer, Networking Solutions Engineer, Desktop Support Technician, Network Solutions Technician, IT Services Technician will also be considered for this role.