Telecoms Helpdesk Support / 1st Line Support Technician
- Recruiter
- Bluetownonline Ltd
- Location
- Birmingham, West Midlands, England
- Salary
- Negotiable
- Posted
- 15 Feb 2017
- Closes
- 15 Mar 2017
- Ref
- SNSK-02
- Contact
- Alanna Doyle
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: Telecoms Helpdesk Support
Location: Birmingham, Jewellery Quarter
Salary: Competitive + Pension
Position: Perm
Established since 1986, the company is a specialist supplier and installer of communications servers and telephone systems manufactured by the two of the world's foremost communications companies. The company's service also covers structured cabling systems, Cat5e, Cat6 and fibre optic systems. Additionally, the company can also advise on and supply cost effective network services, including ISDN and VoIP systems.
Job Role:
The company require an enthusiastic individual to join their Helpdesk Support team. The role will be varied and involve handling customer queries via telephone and email. In addition there will be the need to produce quotes for additional equipment/services and co-ordinate with field based engineers for larger projects.
You will liaise with the company's engineers, suppliers, and subcontractors to arrange for customer telephony queries to be rectified. The role is office based, 8am to 5pm.
The ideal candidate must have:
- Experience using Microsoft Office applications, in particular Word, Excel and Outlook
- Excellent telephone manner
- Experience using own initiative to manage workload
- Flexible approach to working, including overtime on occasion
- Experience within the PABX Telecoms industry is preferred but not essential
To apply for this role please click APPLY to submit your CV and covering letter.
Candidates with the experience or relevant job titles of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, Hosted Technical Support Engineer, 2nd Line Support may also be considered for this role.