Customer Service Advisor

We are looking to recruit a Customer Service Advisor to join one of our campaigns to provide exceptional customer experience, in support of the licensed publican trade and their direct suppliers; in all aspects of any of our client’s brand related query or request. You will also be required to support employees who work in the field directly with the above mentioned customers.  The role is a full time positon offering a salary of £16,575 pa.

Opportunities to pursue sales across the client’s GB portfolio when relevant will also be expected.

Primarily the Customer Service Advisor role is focussed on ensuring licensees equipment is ready and able to pour.  Using your technical expertise, you will assist your customer through first line diagnostics, using the necessary skills to question the customer in a polite and professional manner and where appropriate you will solve their queries during the first contact. More complex matters will be managed by scheduling a colleague to follow up the query within a set time. 

 You will update and maintain the In-house database with the relevant information about the call and check that other key data fields are correct and conduct other administrative tasks as directed by your line manager.

 As a Customer Service Advisor you will be required to build strong relationships with regional field colleagues and proactively develop an understanding of regional strategy and activities.

 Customer Service Advisor – What we are looking for

- Experience in a customer service/sales environment

- Experience of working in the licensed publican trade desirable but not essential

- Ability to prioritise workload within a fast moving environment

- Highly articulate with excellent interpersonal skills with internal and external customers alike

- Demonstrable business acumen

- Ability to find innovative, logical solutions to challenges as they arise

- Attention to detail in order to maintain accurate records and information updating database constantly

- GCSE English & Maths

- A levels (or equivalent, although applicants without this will be considered)

- Proven team player

 For the successful Customer Service Advisor candidate we will reward you with:

- A salary of up to £16,575 pa

- 22 Days holiday +bank holidays (increasing 1 Day a year capped at 31)

- A 37.5 hour working week – Monday – Friday between 8am – 6pm on a rota basis. Also working 1 in   4 Weekends (with time off in Lieu during the week)

- Optional company incentives (Flex2Fit – After qualifying period)

To apply to join our team as Customer Service Advisor please click ‘Apply’ below.