Payments Business Service Manager - Banking

Payments Business Service Manager - Banking

Permanent - Edinburgh or Bristol

A fantastic opportunity has become available in Edinburgh to work with a well known and reputable financial service organisation to join the CIO Division as a Service Manager with a particular focus on Payments IT.

This is a role that would suit someone who thrives on variety, has experience of IT Service Management disciplines.

In this role, you would be responsible for managing the end to end Payments IT service in collaboration with other business units and the third party providing the IT service.

You will be responsible for building and owning the relationship between business areas and IT Service providers during project phases to ensure that IT services are delivered into an effective and tested IT Service Management operating model.

Core responsibilities:

• Coordinate and manage ITIL processes - with a particular focus on incident management
  . Assume responsibility for the complete process adherence and handling of incidents according to SLAs
  . Assume responsibility for acting as an escalation point to expedite incident resolution.
  . Assume responsibility for handling major incidents and escalating to the Head of Service Management and the Bank Incident Operations secretariat when required.
  . Support wider IT Incident Management and ITIL process reporting (KPIs and customer SLAs)
  . Assist in driving Service Management best-practice and ITIL process standardisation
  . Define and own continuous IT service improvements plan with business partners and 3rd party IT suppliers.
  . Work with business area partners to impact assessment of planned technical changes prior to implementation to ensure minimal impact of change.
  . Managing regular, operational meetings to maintain and monitor performance of the Payments IT Services

Skills & Experience:

• Ability to operate calmly under pressure with a complex and diverse stakeholder environment; build and maintain effective relationships
  . Excellent interpersonal and communications skills especially under pressure
  . Collaborative style with both internal and external customers; team player with a flexible approach is essential.
  . Financial Services industry experience
  . Financial Services Technology experience essential
  . Knowledge of ITIL best practice preferable
  . Ability to adapt quickly, calmly and positively to changing priorities
  . Self-motivated and good organisational skills.
  . Positive and outgoing personality

If this sounds like a role you would succeed in please do not hesitate to get in touch. You can contact me direct or email me (see below)