Telesales/Customer Service Operator
- Recruiter
- LWC
- Location
- Stoke-on-Trent
- Salary
- Competitive
- Posted
- 10 Feb 2017
- Closes
- 22 Feb 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
New opportunity not to be missed! LWC Drinks has an exciting opportunity for a Telesales/Customer Service Operator to join the growing team working in Stoke-on-Trent, Staffordshire. Joining us on a full time permanent basis, you will receive a competitive salary.
LWC Drinks Ltd provides licensed establishments with all of their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products.
Reporting to the Telesales Team Leader, your main purpose as our Telesales/Customer Service Operator will be:
- To complete a daily Out Bound Diary, building relationships with Customers. Also processing any orders from incoming calls, emails & answer machine.
- Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries
- Taking part in regular Promotional Drives, up selling from Promotional Brochure on all calls. Utilising all available reports & systems.
Key Responsibilities of the Telesales/Customer Service Operator
- Building relationships with weekly telesales Out Bound customers, being a regular point of contact
- Ability to convert Incoming calls to Planned Out Bound calls.
- To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
- To have a clear and personable telephone manner.
- Take ownership of solving customer issues through pro-active customer service.
- To promote the sale of LWC Drinks own brand products
- To retain strong relationships with account managers, helping them in acquiring new business and work on composite selling to Customers on their area's.
- To promote from our promotional brochure and up sell specific drives.
- Understanding the need to target specific Customers with products that are relevant to them.
- Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.
Skills, Knowledge and Experience required by the Telesales/Customer Service Operator
- Excellent Customer Service Skills
- Use of Microsoft Excel for spreadsheets and records
- Ability to use the trinity system
- Good team work skills
- Good communication and relationship building skills
- Good product knowledge
With excellent opportunities to develop and enhance your career, LWC Drinks is the place to be. Why not click apply today to become our Telesales/Customer Service Operator - don't miss out on this exceptional opportunity to join the fastest growing privately owned drinks company in Britain.
No Agencies please, if you are an agency please respect our policy of no cold calling.
LWC Drinks Ltd provides licensed establishments with all of their bar and sundry supplies. LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products.
Reporting to the Telesales Team Leader, your main purpose as our Telesales/Customer Service Operator will be:
- To complete a daily Out Bound Diary, building relationships with Customers. Also processing any orders from incoming calls, emails & answer machine.
- Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries
- Taking part in regular Promotional Drives, up selling from Promotional Brochure on all calls. Utilising all available reports & systems.
Key Responsibilities of the Telesales/Customer Service Operator
- Building relationships with weekly telesales Out Bound customers, being a regular point of contact
- Ability to convert Incoming calls to Planned Out Bound calls.
- To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
- To have a clear and personable telephone manner.
- Take ownership of solving customer issues through pro-active customer service.
- To promote the sale of LWC Drinks own brand products
- To retain strong relationships with account managers, helping them in acquiring new business and work on composite selling to Customers on their area's.
- To promote from our promotional brochure and up sell specific drives.
- Understanding the need to target specific Customers with products that are relevant to them.
- Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.
Skills, Knowledge and Experience required by the Telesales/Customer Service Operator
- Excellent Customer Service Skills
- Use of Microsoft Excel for spreadsheets and records
- Ability to use the trinity system
- Good team work skills
- Good communication and relationship building skills
- Good product knowledge
With excellent opportunities to develop and enhance your career, LWC Drinks is the place to be. Why not click apply today to become our Telesales/Customer Service Operator - don't miss out on this exceptional opportunity to join the fastest growing privately owned drinks company in Britain.
No Agencies please, if you are an agency please respect our policy of no cold calling.