Collections Agent Opportunities (Advisor, Debt Management, Call Centre) BLUC45609

Collections Agent Opportunities (Advisor, Debt Management, Call Centre) BLUC45609

Leeds

£23,000 OTE + benefits

Full Time, Permanent

Recognised as the leading specialist in volume legal services, there are a number of exciting opportunities to join our client’s growing Collections team on a full time, permanent basis delivering an excellent customer journey for their customers through a bespoke, best-in class service. 

As a Collections Agent, you will be responsible for engaging with customers over the telephone and helping them achieve a positive outcome on their outstanding debt balance whether that is agreeing an affordable and sustainable payment arrangement based upon their current circumstances or discussing the other options available to them such as support from free independent advice organisations. Your role will involve handling customer queries and reviewing arrangements at periodic intervals to make sure they remain affordable.

As a firm dual regulated by the SRA and the FCA our client takes pride in providing an excellent customer journey and their approach to treating customers fairly. This involves treating each customer with respect, recognising those who may be suffering with Financial Hardship or other vulnerability which could be impacting their ability to manage their finances.

They are looking for people who can demonstrate:

• Minimum of 1 years’ experience in a telephone based collections role
• Experience of using computer systems on a day to day basis.
• Experience of working in a Legal environment is desirable but not essential.
• A passion for customer service, able to display empathy to a customer’s situation and work with them to a positive outcome
• Strong communication skills in order to listen to the customer’s current situation, clearly explain to customers the current status of their account and the next steps in the process.
• Be able to work well under pressure in a fast paced environment.
• Have a professional and positive attitude
• Team player
• Target driven

You must be eligible to work in the UK.

They offer

• An excellent employment package including £23,000 OTE p.a.
• Free onsite parking
• 25 days’ holiday + bank holidays
• Career progression opportunities
• Contributory pension
• Shift patterns to cover our opening hours, which are:8am – 8pm Mon-Thu; 8am – 7pm Fri; 9am – 1pm Sat.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.