Customer Service Consultant

Edinburgh

Up to GBP22,800 subject to relevant experience.

Benefits include: 6% Bonus at target, 28 days leave + Bank Holidays, highly competitive pension and flexible benefits package.

A 150 year old company founded on the principles of self-reliance and community, Royal London is the UK's largest mutual pensions, insurance and investment company. Group businesses provide around 9.1 million policies and employ 3,106 people across operations in London, Bath, Edinburgh, Wilmslow, Glasgow and Reading, with Group funds under management of GBP93.8 billion.

Owned by our members, rather than by shareholders, our financial performance is robust over both the short and long term. Our aim is to become the most trusted and recommended provider of insurance and investment products in the eyes of our customers.

We currently have exciting permanent opportunities for experienced Customer Service Consultants to join our Pensions team in Edinburgh.

As a Customer Service Consultant, you will have the opportunity to join a range of teams across the organisation with the responsibility of ensuring that a professional service is provided to both clients and colleagues at all times.

We are looking for customer focused candidates with Pensions experience who combine strong customer handling and administration skills with a positive approach and a desire to achieve results. Experience of Auto enrolment is a real advantage.

Responsibilities:

• Provide an excellent customer service to both colleagues and customers at all times
• Fully support colleagues, in particular Customer Service & Sales, working together to deliver what the business & customer needs
• Establish pension scheme set up requirements, uploading and activating them on the system
• Collate and check required documentation/information, adhering to data protection and legislative requirements

Skills, Qualifications & Experience:

• Customer Service experience in a Financial Services environment is essential
• Knowledge of group pensions legislation is also essential, with auto enrolment experience a real advantage
• Experience of dealing with financial services professionals is desirable
• Ability to build and maintain effective working relationships
• Excellent communication skills with the ability to provide complex or technical information in a manner which is readily understood
• PC literate, including MS Excel
• Passionate about the customer experience
• Ability to manage a variable pipeline of activity

To apply, please use the 'Apply Online' link below.