PMI Claims Consultant
- Recruiter
- Aviva
- Location
- Sheffield
- Salary
- 15500.00 GBP Annual
- Posted
- 13 Feb 2017
- Closes
- 22 Feb 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Role Description
Health Customer Service/Claims Consultant
Life is full of unexpected twists and turns. But for every situation, Aviva is on hand to make things simple and keep customers protected. Joining the Health Claims Team you'll have a vital role to play.
Do you passionately believe in putting the customer first? Do you want to be part of a friendly, supportive and hard-working customer service claims team?
We currently have a number of exciting opportunities to work as a Customer Service/Claims Consultant in our ever growing Customer Service environment.
Here, within our Health Claims department, every one of our people is a great talker, listener, fact finder and decision maker. Our professionals help our customers through a difficult period and help support them through an insurance claim with the maximum efficiency and minimum fuss, in an attractive environment.
We are continually looking at ways of enhancing the service we provide as we know that making a claim can be a stressful time. Here in Sheffield we have a dedicated team of experienced Claims Consultants so our customers will benefit from a seamless and efficient service for the duration of their claim.
You'll talk and listen calmly to our customers, knowing just the right questions to ask to obtain relevant information to assist you in processing their claim. You'll relish getting to the bottom of things, taking full ownership in order to resolve a situation fully for a customer. Only through meticulously checking facts and asking questions will you be able to weigh up information and make accurate decisions about the claim. Typically you can be dealing with around 25 calls per day.
With your strong work ethic and even stronger customer focus, you'll be able to put yourself in our customer's shoes ultimately minimising the impact of the claim to them. You'll maintain and develop a high level of technical awareness and treat customers in accordance with Aviva brand behaviours, doing everything you can to get them the solution they need.
Full training with be provided and we will support you on your journey to learn about our customers and the Health Claims business. You will be given every opportunity to improve the way we work and deliver our purpose of freeing people from the fear of uncertainty.
Our generous benefits include 25 days holiday plus bank holidays, pension, bonus. In addition employees can get up to 30% discount on Aviva insurance products, plus discounts for Friends and Family.
Starting Salary: GBP15,500 per annum
Earning Potential: Typically, our Claims Consultants will progress to GBP17,500pa within 9 months of initial induction training. Your development will continue in the role over time. On average we see people reach an advanced level after 18 months, where salary would rise again to GBP19,250. You can then continue to excel in the role and become one of our experts in department earning GBP21,525. Beyond this, there are numerous opportunities within our business for people with the right skills, behaviours and attitude to be able to continue progression of their career aspirations.
Our offices are based on Pear Street, off Ecclesall Road near to Sheffield City Centre and are well served by public transport.
Opening Hours are Monday - Friday 8am-8pm and Saturdays 8am-1pm and you must be flexible to work shift patterns across this period. Full time positions are 35 hours p/w. We can also consider part-time positions providing you can complete an initial 10-12 week training period on full-time hours.
Typically, you can expect a week of late shifts once every 7 weeks and a Saturday once every 6 weeks and this is continuously reviewed.
Our next intake date is Monday 3rd April.
We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Dawn Rudrum in the Resourcing team on *************
Job ID #: R-47901
Role Sector: Customer Service
Hours Per Week: 35
Additional Benefits:
- Starting Salary of GBP15,500
- Defined contribution pension scheme
- Generous holiday allowance
- Excellent flexi-benefits package
Health Customer Service/Claims Consultant
Life is full of unexpected twists and turns. But for every situation, Aviva is on hand to make things simple and keep customers protected. Joining the Health Claims Team you'll have a vital role to play.
Do you passionately believe in putting the customer first? Do you want to be part of a friendly, supportive and hard-working customer service claims team?
We currently have a number of exciting opportunities to work as a Customer Service/Claims Consultant in our ever growing Customer Service environment.
Here, within our Health Claims department, every one of our people is a great talker, listener, fact finder and decision maker. Our professionals help our customers through a difficult period and help support them through an insurance claim with the maximum efficiency and minimum fuss, in an attractive environment.
We are continually looking at ways of enhancing the service we provide as we know that making a claim can be a stressful time. Here in Sheffield we have a dedicated team of experienced Claims Consultants so our customers will benefit from a seamless and efficient service for the duration of their claim.
You'll talk and listen calmly to our customers, knowing just the right questions to ask to obtain relevant information to assist you in processing their claim. You'll relish getting to the bottom of things, taking full ownership in order to resolve a situation fully for a customer. Only through meticulously checking facts and asking questions will you be able to weigh up information and make accurate decisions about the claim. Typically you can be dealing with around 25 calls per day.
With your strong work ethic and even stronger customer focus, you'll be able to put yourself in our customer's shoes ultimately minimising the impact of the claim to them. You'll maintain and develop a high level of technical awareness and treat customers in accordance with Aviva brand behaviours, doing everything you can to get them the solution they need.
Full training with be provided and we will support you on your journey to learn about our customers and the Health Claims business. You will be given every opportunity to improve the way we work and deliver our purpose of freeing people from the fear of uncertainty.
Our generous benefits include 25 days holiday plus bank holidays, pension, bonus. In addition employees can get up to 30% discount on Aviva insurance products, plus discounts for Friends and Family.
Starting Salary: GBP15,500 per annum
Earning Potential: Typically, our Claims Consultants will progress to GBP17,500pa within 9 months of initial induction training. Your development will continue in the role over time. On average we see people reach an advanced level after 18 months, where salary would rise again to GBP19,250. You can then continue to excel in the role and become one of our experts in department earning GBP21,525. Beyond this, there are numerous opportunities within our business for people with the right skills, behaviours and attitude to be able to continue progression of their career aspirations.
Our offices are based on Pear Street, off Ecclesall Road near to Sheffield City Centre and are well served by public transport.
Opening Hours are Monday - Friday 8am-8pm and Saturdays 8am-1pm and you must be flexible to work shift patterns across this period. Full time positions are 35 hours p/w. We can also consider part-time positions providing you can complete an initial 10-12 week training period on full-time hours.
Typically, you can expect a week of late shifts once every 7 weeks and a Saturday once every 6 weeks and this is continuously reviewed.
Our next intake date is Monday 3rd April.
We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Dawn Rudrum in the Resourcing team on *************
Job ID #: R-47901
Role Sector: Customer Service
Hours Per Week: 35
Additional Benefits:
- Starting Salary of GBP15,500
- Defined contribution pension scheme
- Generous holiday allowance
- Excellent flexi-benefits package