IT Technician

Keele University

Finance & IT Directorate

IT Services

IT Technician

Grade 5, Starting salary £21,843 pa

Post Ref: KU00000406

Keele University is renowned for its exciting approach to higher education, innovative research, beautiful campus, strong community spirit and excellent student experience. With a turnover in excess of £134 million, over 10,000 students and a total staff of approximately 2000, the University provides high quality teaching across a wide range of academic and vocational subjects and promotes world-class research. Further information can be found at www.keele.ac.uk

This post represents an exciting opportunity for an experienced individual to join a team of staff in Keele University's IT Services department within the Finance & IT Directorate. IT Services is responsible for providing infrastructure and IT support to many of the University's schools and departments.

We are looking for an experienced IT Technician to work within an existing team providing hardware and software support for end-user computers and devices. Main duties will include installing and supporting computer hardware and software, providing remote support using appropriate technologies, troubleshooting hardware and software issues and applying solutions. In addition you will write and maintain documentation to agreed standards and work alongside colleagues from other IT teams on larger projects. 

You will have a minimum of NVQ Level 4 in an IT related subject or equivalent qualification/experience. You will also have substantial experience of supporting Microsoft, Apple and other devices and related software and operating systems in a similar environment. You will have experience of using endpoint management systems, and supporting devices in a Windows Domain environment.  You will be able to work effectively within a team as well as independently, and be customer focussed with excellent problem solving, organisational and communication skills. 

Please note this appointment is subject to medical clearance and on-going medical surveillance by the University Occupational Health provider.

For full post details and to apply, please visit: www.keele.ac.uk/vacancies

Keele University employees wishing to apply should login to Employee Self Service and click on the 'View current vacancies' link.

Closing date for applications: 24 February 2017.

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