Customer Service Consultants

TSB's hub in Keypoint, Bristol have a number of excellent and exciting opportunities for Customer Service Consultants in our Mortgage Intermediaries Department. We have both Full & Part Time options available, alongside excellent working hours, full training and development. Our friendly, diverse and supportive team environment makes a career at TSB a great choice.

The Role:

This excellent opportunity will require the ideal candidate to provide first class inbound telephony support to our existing customers who require assistance with a variety of mortgage queries. You will be the first point of contact for our broker population, solicitors and third parties and responsible for developing trusted relationships across the UK. You will ensure our customers have a positive experience as they go through the mortgage application process and will take pride in delivering excellent customer service, meeting call quality targets and adhering to regulatory requirements for both policy and procedure.

You do not require mortgage or banking experience as full training is provided and we will encourage you to broaden your knowledge and develop within your role at TSB.

Requirements:

• Ability to deliver exceptional customer service and support
• Excellent attention to detail
• Team Player
• Strong Communication Skills
• Desire to learn and develop
• Previous knowledge of mortgages is desirable but not essential

Please Note: Because we are regulated by the Financial Conduct Authority, all offers will be subject to vetting and security checks. To ensure a smooth process, we ask that you meet our vetting and compliance requirements and as such, all criminal convictions must be declared.

Working Hours:

Full and Part Time hours available:

• Full Time: 35 hours per week, Monday to Friday 9am - 5pm.
• Part Time: 20 - 30 hours per week and flexible between 9am - 5pm Monday to Friday.

Benefits:

• Starting salary of £15,600 with the potential to increase this to £16,300 after six months (subject to performance criteria)
• Excellent working hours between 09:00 - 17:00 Monday to Friday

• Training and Development opportunities
• 22 days holiday (Plus Bank Holidays) - Pro rata if Part Time
• Flexible Benefits of 4% (to include holiday trading. Flex Card, Discount Shopping, Dental Cover, Private Medical) or the ability to take this allowance as cash
• Private shuttle bus to Bristol Parkway Train Station
• Free onsite parking

About TSB

At TSB, we are here to offer something different. We are the bank that purely serves local customers and local businesses in order to fuel local economies, and so help create thriving local communities all across Britain and nowhere else. Why do we do that? Local communities thriving all across Britain is a good thing for all of us. If you are ready to join the thousands of passionate, responsible people who work in partnership with their communities to make local economies thrive - join us. Please visit our TSB Careers Page.