Supplier Help Desk Customer Support Advisor - Industry Leader
Supplier Help Desk Customer Support Advisor - Award Winning Service Provider
£18,000 - £20,000 + Pension Scheme + Healthcare
We are a leading provider of spend control and eProcurement solutions servicing over 350 organisations across 70 countries.
Summary & Purpose of Supplier Help Desk Support Advisor - Award Winning Service Provider Role:
To deal with queries from the supplier base who use our supplier network to effectively manage their trading relationship. The queries are generated from a number of communication channels including emails, telephone and contact us forms on the website. The role supports the business in providing a first class service to clients by managing and resolving supplier issues in a professional and timely manner.
Background & Profile:
Successful applicants will have the opportunity to work in a fast moving and growing organisation. This is a new role with primary responsibility for this area, so you will need to be energetic and self-motivated - thriving in a hands-on environment and require minimum management supervision. You also need to be flexible and adaptable - excited by new ideas and/or technology and, willing to pick up and work with new initiatives no matter how unfamiliar.
You should be highly organised, managing your own workload and be committed to providing outstanding customer service (internally & externally). You should be able to demonstrate initiative as well as being able to think laterally in your approach to problem solving. You will pride yourself on having attention to detail and an analytical mind-set which will allow you to research, respond and resolve queries.
Service Desk Customer Support Advisor Essential Skills / Experience:
You should have 2 years proven experience in a help desk environment, call centre/customer service/help desk environment handling queries through a number of channels and recording activity.
> Minimum of 5 GCSEs C or above including English & Maths
> Good written & spoken English with the ability to explain technical information in plain English, in a clear concise, patient manner.
> A good level of skills in:
> MS Computers (Windows XP & Vista, Windows 7, Windows 8)
> Office Products (Word, Excel)
> Knowledge of different browsers such as IE, Google Chrome, Firefox
> Will have worked in a customer focused B2B environment with good understanding of customer requirements.
> Knowledge of Microsoft SQL.
You may have worked in the following capacities:
Service Desk Support, Client Service Advisor, Contact Centre Support, Help Desk Advisor, Client Support Advisor, Website Support Advisor, Customer Support Agent.
Interested? Just Apply Below...
In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR.
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