Customer Service Agent

Job Title: Customer Service Agent (Contact Centre)

Location: Portsmouth, PO6

Salary: Range £16,000 to £18,000 per annum depending on experience (plus applicable shift allowance)

The company is based in Portsmouth and is moving to Lakeside in Q1 2017; they're a leading European provider of quality insurance products for over 100 major brand clients. The company operates selling its insurance, assistance and service programmers to major clients and key accounts via multi sector offerings.

Job Role:

The company is currently recruiting for permanent staff full-time posts for Customer Service Agents within the Contact Centre. The company requires agents with excellent, verbal and written communication skills, the ability to handle Customer Concerns, and demonstrate high levels of quality. The role requires the Customer Service Agents to be highly professional and motivated and work in a challenging but rewarding business.

The Role:

Being the Customers first contact, you will:

• Treat the customer fairly and professionally at all times, striving to deliver outstanding customer service;
• Assist customers with the completion of their enquiry from the first call to final resolution;
• Gather and record accurately and efficiently all relevant information required to resolve the customers interaction with us;
• Liaise with specialists / suppliers to manage the customer journey;
• Keep the Customer fully informed of progress until a full resolution has been completed for all concerns or complaints;
• Be proactive with all Customers to deliver and present our full product service.

The Candidate:

While multi sector experience would be useful, it is not essential. It is essential that all applicants possess:

• Excellent communication and customer service skills;
• A professional and courteous manner;
• Exceed expectations when working under pressure;
• Excellent time management skills;
• Enthusiasm and a willingness to learn new skills;
• Excel when working alone as well as part of a team;
• The ability to achieve targets.

In addition, due to the nature of the business, the company is unable to employ any candidates with adverse financial history or unspent criminal records.

Hours of Work:

We have a range of Shift Patterns available:

Mon - Friday / Weekends / Rota Based Shift work (part time / 8 hours / 12 hours / 24-7)

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Customer Service Administrator, Customer Services Executive, Customer Service Representative, Appointment Booker, Customer Support, Client Services, Customer Service Executive, Customer Assistant, Customer Aid, Customer Service Telephone Consultant, Customer Service Administrator, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support, Business Support, Customer Service Advisor, Customer Service Engineer, Customer Services Officer, Administrator, Customer Service Assistant will also be considered for this role.