Client Accounts Administrator - Financial Services

Job Title: Client Accounts Administrator

Location: Bristol (BS1)

Salary: Competitive

Job Type: Full Time, Permanent & Temporary Positions available

Our Client:

Our Client has been helping clients make more of their pensions and investments for over 30 years. They are one of the most innovative, respected and fastest growing companies in the UK. A constituent of the FTSE100, their success is based on a deep understanding of their clients' needs, a keen entrepreneurial edge and fierce determination to be the best in their market.

The Client Accounts department is responsible for ensuring client money is received, reconciled and withdrawn in an efficient, timely and compliant manner. Client Accounts interacts with a variety of core areas in the Company and for the right individual there is the opportunity to develop a diverse range of skills from reconciling accounts to producing management information.

Key Duties and Responsibilities:

• Processing client settlement instructions for certificated and nominee deals
• Answering calls / emails / letters quickly, efficiently and to a high standard
• Processing of CREST and unit trust settlement
• Processing foreign currency settlement and overseas share dealing FX
• Monitoring and resolution of overdrawn accounts
• Conduct monthly checks on large automated processes, including interest, tax credits, fee sales, management fees and income reinvestment
• Ensuring business processes comply with current regulations

Requirements

Essential Skills and Attributes:

• A Levels (or equivalent)
• Computer literate (Microsoft Office and internal systems)
• In-depth knowledge of HL products and services
• None required
• Excellent communication skills
• Excellent telephone manner
• Good written and numeracy skills
• Ability to prioritise own workload
• Good attention to detail
• Ability to be professional under pressure
• Client satisfaction orientated
• Hardworking and dependable
• Ability to work individually and within a team
• Proactive and positive

Desirable Skills and Attributes:

• Degree level 2.1 or above
• Accounting qualifications
• Basic knowledge of other financial services
• Experience with Microsoft Office and using in-house systems such as Broker Focus and Atlas
• Relevant administrative and/or telephone work experience
• Problem solving skills
• Ability to use initiative
• Excellent written and numeracy skills
• Excellent attention to detail
• Innovative
• Willingness to learn and desire to develop professionally
• Desire to contribute to the company's success and uphold its exceptional reputation and standards
• Desire to work towards accounting qualifications

Our Client is an inclusive working environment and values diversity in its workforce. As part of your application they would be grateful if you could complete an equal opportunities section. The information will be used solely for diversity monitoring purposes and is not visible to the person reviewing your application form.

Please click the APPLY button to send your CV & Cover Letter for this role.

Candidates with the experience or relevant job titles of; Client Accounts Administrator, Client Support Agent, Customer Service Executive, Client Support, Customer Support, Financial Services, Sales Support, Investment Support, Client Services Support, Customer Service Agent, Telesales, Customer Service Advisor, Inbound Calls, Financial Services Executive may also be considered for this role.