Sales Agents - Travel Insurance
Staysure
Job Title: Sales Agent
Location: Coventry City Centre
Salary: Potential to earn upto £30K pa including bonus and commission
(Fantastic uncapped commission scheme)
** EVENING AND WEEKEND ASSESSMENTS AVAILABLE **
About Us
Staysure is now recognised as a major success story, with millions of happy customers and around 500 employees across the Group. Multi-award winning Staysure is the largest Travel Insurance Brand in the UK and one of the fastest growing insurance and financial services providers. We offer a wide range of highly competitive products and services specifically tailored for people aged over 50.
Staysure’s extensive range of insurance products includes Travel, Car, Home, PMI, Life and Holiday Home products and provides a similar range of specialist insurance for expats living in Europe. In 2016 we won Insurance Age Broker of the year alongside the highest Trust-pilot customer service rating in the industry, 'One to Watch' award from Best Companies, and Best Travel Insurance Provider at the prestigious British Travel Awards. The vision for the company is to become the number one lifestyle brand for the over 50s, from travel and insurance to health and wealth, enabling customers to live life to the full, healthy, happy and protected.
About the Job
As a dynamic and exciting business, we have fantastic opportunities available for experienced Sales Agents to take in-bound calls in our busy and thriving travel insurance department.
Sales Agents are the first point of contact for customers, and therefore represent the Staysure brand. The roles involve responding to incoming queries about our products, providing quotes and processing sales, and providing excellent levels of customer service throughout. Agents are responsible for meeting sales targets in a fast paced contact centre environment. Working in a regulated setting means Agents are responsible for delivering a compliant, professional and personable service.
Salary for these roles includes a basic plus uncapped bonus and commission, with potential to earn upto £30K pa.
We operate various shifts which are worked on a rota basis within our opening hours which are:
- 08:30 – 20:00 Monday to Friday,
- 08:30 - 18:00 on Saturdays and
- 10:00 – 16:00 on Sundays.
There are full time and part time positions available. Full Time employees are required to work 37.5 hours per week including a minimum of one evening per week and one weekend in three. Part time employees will be required to work a minimum of one weekend in three and one evening until 8pm in addition to other flexible hours during the week.
About You
All agents go through a full training programme, however to be successful in the role, you will need to possess the following skills, abilities and experience:
- Experience of working in a sales environment, preferably in a contact centre
- Excellent customer care and communication skills
- Drive and determination, to be able to work under pressure to meet targets and maintain self-motivation.
- Be PC literate, with the ability to learn new systems
- Possess a good level of numeracy and literacy
- Be passionate and eager for a new challenge
In return, we’ll provide you with the support and tools you will need to succeed. You will also be rewarded with an attractive benefits package, on successful completion of your three-month probationary period that includes:
- 23 days paid holiday per annum, increasing with length of service
- Free private health insurance, including free Virgin Gym membership
- Free European and discounted Worldwide annual travel insurance
- Contributory pension scheme
- Exclusive discounts from leading retailers
- Free hot drinks
- Tax-free childcare vouchers
It’s important that our people are happy; when our people are happy our customers feel it.