IT Support Engineer / IT Support Technician (Late Shift)

Job Title: Support Engineer (Late Shift)

Location: Nottingham

Salary: Competitive

Hours: 37.5 hours per week (4pm to 1pm Monday - Friday)

The company is a rapidly expanding global software company based in Nottingham. The company is looking for a hardworking, dedicated Support Engineer that has excellent customer service skills and can deliver training via the web. Your primary responsibilities will be providing technical support and training across the company's English speaking countries focusing on the United States. This is a second shift and starts at 4pm and finishes at 1pm Monday to Friday.

The role offers a professional, vibrant and social workplace operating in a dynamic and fast-paced sector. For an ambitious, confident, self-motivated team player with a genuine desire to work with cutting-edge technologies, this is an excellent opportunity to work with senior staff in making a real difference to this already high-achieving organisation.

Key Responsibilities:

The successful candidate is expected to have experience in the technical support arena and as such should possess aptitude in the following areas:

• Microsoft Windows Win 7, Win 8, Win Server; 2003, 2008, 2012
• Networking & Software Installation skills
• Apple OSX and Apple Remote Desktop (advantageous)
• Thin Client and Virtualisation (advantageous)
• Delivering support via the web to technical and non-technical customers
• Answering support tickets via Helpdesk and or telephone
• Contribute content for knowledgebase
• Investigative and analytical skills for troubleshooting
• Any other reasonable task as requested by management
• Demonstrate the 4 C values

Required Skills / Experience and Qualifications:

• Enjoy working with others in a team atmosphere and
• Positive contributions to the organisation beyond the scope of normal responsibilities
• Prefer a fast-paced working environment
• Enjoy maintaining/enhancing a brand identity to meet changing customer/industry needs

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of: SQL Server, MySQL, IT Support Technician, Microsoft Server, IT Service Desk Technician, IT Desk Support, 2nd Line Support, IT Customer Support Engineer, 2nd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, Support Technician, IT Support Engineer, 2nd Line Support Technician, Technical Support, IT Support, Helpdesk Support Technician, Helpdesk Support, IT Systems Engineer, IT Systems Technician, IT Systems Support, IT Customer Support, Linux, JavaScript will also be considered for this role.