Support Analyst
- Recruiter
- Recruitment Genius
- Location
- High Wycombe, Buckinghamshire, England
- Salary
- £20000 - £24000 per annum
- Posted
- 03 Feb 2017
- Closes
- 03 Mar 2017
- Ref
- 00064304
- Contact
- Recruitment Genius Ltd
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Dynamic, self-motivated individual required for a Support Analyst role with fast paced IT Company supplying niche software to the restaurant industry, based in High Wycombe.
What the job entails:
- Be the first line of support to their customers, answering calls and emails as well as logging all issues.
- Ensure that all calls are updated with actions and make sure SLAs are adhered to.
- Work closely with other colleagues to spread knowledge and make sure all calls are dealt with as professionally as possible.
- Learn & understand the company structure and decide when to escalate issues to the correct departments.
- Learn & understand the upgrade process and help to deliver upgrades to existing users.
- Learn and understand the hardware process in the company.
- Potential for Saturday day shift with days given in lieu. Normal days Monday to Friday 9-5.30.
The sort of person they are looking for:
- You will be a team player and be able to interact efficiently and productively with others to problem solve.
- You will be flexible. No two days are the same.
- You will be enthusiastic and ambitious, wanting to improve your and the company's future.
- You will be able to prioritise tasks.
- You will have an interest & skills in IT or Hospitality
What they offer you:
- The potential to move into other areas of the business should your skill set be better suited elsewhere.
- Regular team social events.
- The opportunity to become part of a pension scheme.
Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.
What the job entails:
- Be the first line of support to their customers, answering calls and emails as well as logging all issues.
- Ensure that all calls are updated with actions and make sure SLAs are adhered to.
- Work closely with other colleagues to spread knowledge and make sure all calls are dealt with as professionally as possible.
- Learn & understand the company structure and decide when to escalate issues to the correct departments.
- Learn & understand the upgrade process and help to deliver upgrades to existing users.
- Learn and understand the hardware process in the company.
- Potential for Saturday day shift with days given in lieu. Normal days Monday to Friday 9-5.30.
The sort of person they are looking for:
- You will be a team player and be able to interact efficiently and productively with others to problem solve.
- You will be flexible. No two days are the same.
- You will be enthusiastic and ambitious, wanting to improve your and the company's future.
- You will be able to prioritise tasks.
- You will have an interest & skills in IT or Hospitality
What they offer you:
- The potential to move into other areas of the business should your skill set be better suited elsewhere.
- Regular team social events.
- The opportunity to become part of a pension scheme.
Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.