Customer Retention Specialist

We have a new exciting opportunity, not to be missed! At Pitney Bowes we are currently looking for a Customer Retention Specialist to join our team based in Harlow. The successful candidate will join us on a full time, permanent basis and will receive a competitive salary plus excellent benefits.

About the role

As a Customer Retention Specialist here at Pitney Bowes, you thrive on retaining existing business and providing first class customer service, you deliver with precision. You see opportunities where others see challenges.

Build. Deploy. Bridge. Grow.

In this role, you’ll join our Retentions team in Harlow and report to the Client Retentions Manager.

Key Responsibilities of our Customer Retention Specialist will include

- Receiving calls from existing clients wishing to cancel their agreement

- Providing the best solution to the client to prevent them from cancelling their agreement

- Accurately updating client agreements, accounts, paperwork and the CRM system in a timely manner

- Achieving monthly targets & KPI’s

- Manage pipeline and cancellation requests within specified SLA’s

What we are looking for in our Customer Retention Specialist:

- Confident communicator who is able to quickly build relationships over the telephone

- Natural solution finder who thrives on resolving problems

- Target driven with the mentality to exceed expectations

- Enjoys working as part of a team

- Experience gained working in a fast paced environment

- Knowledge of Full Leasing / Rental & Purchase Portfolio within UK & ROI Retentions Team

Desirable experience:

- Experience working within retentions / handling complaints

- Customer service qualification

The Team

Within our Small/Medium Business (SMB) Solutions team, we provide a full range of mailing equipment and postage meters, maintenance and support services and supplies that enable our clients to efficiently create mail and evidence postage. We are a leading global provider of postage meters and have approximately one million meters installed in North America and over three-hundred thousand meters installed in other international markets.

If you feel you have the skills and experience to become our Customer Retention Specialist then please click ‘apply’ today – don’t miss out, we’d love to hear from you!

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.

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