Administrator / Receptionist for Accident Repair Centre

You will be working for a well-established, privately owned car dealership on the outskirts of Bridgend. We are looking for an experienced and professional administrator to join our busy bodyshop. 

The successful candidate will have demonstrable experience in:

• Customer handling and satisfaction
• Strong teamwork skills
• Strong organisational, administrative and multi-tasking skills
• Ability to work to deadlines and targets in a busy environment
• Confident and professional communication skills
• IT literate and experience with Microsoft Office Packages
• Ability to work unsupervised and make decisions
• Excellent telephone manner

A large part of the Bodyshop Receptionist position involves:

• Cultivating close and harmonious relationships with all work providers, customers and colleagues.
• Receiving telephone calls, faxes, emails and dealing with customers in person.
• Agreeing repair requirements with customers and arrange bookings into the bodyshop.
• Carry out ‘vehicle check in’ procedure.
• Managing loan car use.
• Keeping customers informed of job progress and completion date.
• Completing all administration paperwork for vehicle repair orders.
• Maintaining and updating in house and external management systems accurately and timely.
• Managing collection, deliveries and recovery of vehicles.
• Maintaining good housekeeping standards and orderly administration of your work.
• Handling money; collecting excesses or repair payment from the customer and completing daily banking.

Candidates with an automotive background and ideally experience in a similar position in the motor trade would be highly advantageous however this is not essential. Full in-house training will be provided.

Salary is negotiable depending on experience plus bonus scheme.

Please send your CV to telephones@bridgendford.co.uk