Solutions Architect

Solution Architect – Norwich, Norfolk - £65-70k plus bonus,  package

My client is a global services provider, offering Customer Communication Management (CCM) solutions to multiple business sectors. Clients include banks, insurance companies, government organisations and telcos. The CCM business designs, builds and runs solutions delivering printed and digital customer communications for its clients. The business operates in a hybrid onshore-offshore model, with design and SME functions onshore and development and testing offshore.

Key Responsibilities:

Works with the Technical Specialists to provide effective solution designs to meet the requirements of the client, external or internal

Works with the Technical Specialists to provide high level estimates for new opportunities

Works with the Technical Specialists to manage internal and external suppliers who are delivering components of solutions

May on occasion take direct responsibility for the delivery of high level designs and/or project work

Skills and Experience:

Min 5 years’ experience in technology, 2 of which working as a Solutions Architect, preferably in digital communications

Understanding / experience of TOGAF or equivalent framework

Good understanding and experience of managing multiple, complex client relationships

Experience creating original and innovative solutions to problems

Ability to undertake a broad mix of technical, operational, supplier management and client facing tasks

Essential experience / understanding of:

Batch and real time CCM solutions

Working with offshore teams

Solution design and development

Enterprise architecture (TOGAF)

Service oriented architecture

Managing relationships (client, stakeholders, team members, suppliers)

Technologies such as SQL Server, SharePoint and .Net (Web Services, C#)