Group Customer Success Specialist MEAR45175

Group Customer Success Specialist MEAR45175

Based throughout the UK with travel

£30,000 - £38,000 per annum depending on experience

Here at Mears Group our vision is to make a positive difference to the communities we serve.

We do this by improving homes, improving communities and improving lives and our approach is based on the development of outstanding partnerships with employees, clients, tenants, customers, their families and the wider community.

With staff of all ages and walks of life, a job with Mears has rewarding impact on the lives of others and your own life. With offices across the UK, a job at Mears could be just around the corner.

We currently have an exciting opportunity for a Group Customer Success Specialist working across the Mears Group with regular travel to our branches and Customer & Community Success Hub, which is based in Rotherham.

With a keen interest in implementing customer solutions and understanding our customer’s needs with regarding what makes customers advocates of Mears Group.  Your strong interpersonal and communication skills will be tested through supporting our branches, developing their service offering and performance in relation to culture, customer excellence and social value. Within the role, you will make certain that the strategic direction for customer experience and social value is successfully implemented across the area you are responsible for. The Group Customer Success Specialist will constantly uphold consistent service excellence, client & customer satisfaction along with tangible local improvements through delivering a service that is renowned for leading the way.

Candidates for this role will successfully project manager /implement strategies to embed the Group approach to culture, customer excellence and social value, supporting retention/ achievement of accreditations determined by the Group Director of Customer & Community Success. To succeed in this role, you will need to develop & maintain key relationships with our clients, operational management, branches and Customer & Community Managers/ Officers.

With project management experience, candidates for this role will have an established track record working within a service environment.  Candidates for this position will be experienced with working with clients and customers, understanding their needs and perceptions whilst building effective relationships coupled with experience of managing multiple clients and / or customers.  The Group Customer Success Specialist will be knowledgeable in delivering customer training, implementing strategy and business plans. A collaborative worker you will be a proficient user of CRM systems and possess the appropriate skills in MS Word, PowerPoint, Visio and Projects. With excellent relationship building skills you will have the ability to manage complex situations, creating and delivering innovative solutions and handle multiple tasks in a fast paced environment. The successful candidate will be flexible with the passion and drive to succeed.

Candidates for this role must be willing to travel as required with 2 overnight stays per week not uncommon.

Please refer to the full job description applying

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.