Retentions Officer

Our client is a successful, local expanding organisation who are seeking  a Retentions Officer to join their team.

You will be reporting to the Senior Manager and joining an organisation who priorities their staff

Position Summary                          

Ensure the efficient day-to-day operation of the office, maintaining good customer relations and support the work of management and other members of the team.

Main Duties                      

The main duties of this role are to:

• Make outbound calls to customer with expiring products and services and retain their custom.
• Provide a high quality support service to all customers to meet the standards set by the organisation
• Advising customers on the best product suited to their needs
• Taking orders, writing quotations and dealing with enquiries from customers and suppliers
• Booking and arranging training courses
• Create and send invoices to customers
• Data entry for customer records and orders using their internal systems
• Maintain good customer relations
• Respond to client and customer queries
• Deal with any enquires via phone and email in a professional and courteous manner
• Courtesy calls to customer generating new leads
• Follow up on customer orders
• Other duties as assigned

Experience, Skills and Qualifications

To be successful the role holder will :

• Set priorities, develop a work schedule, monitor progress towards goals and track details/data/information and activities
• Work cooperatively and effectively with others to set goals, resolve problems and make decisions
• Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organisation
• Understand ethical behaviour and business practices and ensure own behaviour and the behaviour of others are consistent with these standards and align with the values of the organisation.
• Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
• Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
• Knowledge of clerical and administrative procedures and systems such as filing and record keeping
• Computer literate and have a good understanding of web based technology and relevant software
• Excellent customer service and interpersonal skills
• Good organisation and time management skills and the ability to prioritise and work under pressure
• Interpersonal and communication skills