Legal Operations Manager

New opportunity not to be missed! NAHL Group have an exciting opportunity for a Legal Operations Manager to join our team working within the M1 –M40 Corridor. We are offering the successful Legal Operations Manager a competitive salary of c £60,00 per annum plus c £10,000 car allowance and excellent benefits including pension and healthcare package.

NAHL Group plc is a leading UK consumer marketing business focused on the legal services market. The Group comprises three divisions: Personal Injury (National Accident Helpline), Conveyancing (Fitzalan Partners) and Critical Care (Bush & Company).

The Legal Operations Manager Role

Working with our key commercial partners, you will be responsible for the day to day operational performance including financial performance, products and consumer journey. You will also be responsible for the reporting and analysis of financial and quality performance to contribute to the growth and profitability of the commercial relationship.

Key Responsibilities as our Legal Operations Manager:

- Contribute to delivery of the business plan with associated strategic objectives, action plans, targets and individual objectives.

- Drive actions that contribute to the achievement of business goals

- Contribute to development of the strategy for our key commercial partners.

- Identify, implement and deliver best practice.

- Contribute to delivery of an industry leading consumer journey which optimises the use of technology.

- Contribute to development of a suite of MI and performance management information.

- Translate financial reports into workable strategies and projects in order to maximise revenue streams.

- Embed NAH KPI’s and SLA’s into the day to day operation

- Maintain and enhance relationships with internal and external stakeholders

- Demonstrate responsibility and leadership for promoting and championing all aspects or the NAH charter and values

- Undertake any other duties in order to meet your team and company’s objectives following consultation with your manager

Skills and Experience needed to become our Legal Operations Manager:

- Experience of an operational management role within a personal injury law firm.

- Experienced in driving performance and performance management and achievement of objectives against KPI’s/SLA’s.

- Highly developed skill in analysis and interpretation of financial reports

- Experience in project management and stakeholder performance management

- Proven technical knowledge of legal issues impacting upon a personal injury law firm.

- Experience in building and enhancing effective working relationships with internal and external stakeholders.

- Ability to operate and communicate within a senior management structure.

- Commercial awareness within the legal sector

- Consumer focussed and target driven

You will also:

- Be a diplomatic negotiator

- Have a structured working style

- Be a  very astute, effective influencer

- Be a confident and clear communicator

- Be detail oriented

We are proud of our people. The talent and experience we bring to our business is critical to our success. We strive to make NAHL Group a great place to work and to create a productive environment, representative of (and responsive to) different cultures and groups.

We offer competitive salaries and enhanced benefits which have been benchmarked against the market, flexible working options to support a healthy work-life balance. Our people are rewarded for their commitment to the company and their length of service with bonus schemes and personalised recognition. We believe it is vital to invest significant time and effort in our people’s development and to create a progressive and supportive work culture.

Don’t miss out on this fantastic opportunity to join NAHL Group as a Legal Operations Manager, click ‘Apply’ now!