Call Centre Manager MEAR45045

Call Centre Manager MEAR45045

Kensington

£29,000 per annum

Our client’s vision is to make a positive difference to the communities they serve.

They do this by improving homes, improving communities and improving lives and their approach is based on the development of outstanding partnerships with employees, clients, tenants, customers, their families and the wider community.

With staff of all ages and walks of life, a job with our client has rewarding impact on the lives of others and your own life. With offices across the UK, a job with them could be just around the corner.

They currently have an exciting opportunity for a Call Centre Manager to join their small branch based in Kensington, liaising with the Branch Manager you will ensure the Call Centre is providing maximum support to the other functions within the branch.

Managing the day to day operations of their call centre, you will take calls from tenants arranging appointments and orders as required. The Call Centre Manager will be responsible for identifying the correct schedule of rates codes and logging the appropriate appointment slots on the Mears and Client’s system. You will ensue all issues are communicated to the Site Operatives and administration teams efficiently and professionally.  Identifying and escalating priority issues and route any calls to appropriate sources alongside following up customer calls as necessary, you will meet all KPI’S maintaining a customer focus ethos throughout all levels with the residents and client.

Candidates for this position will ideally hold experience in a Call Centre environment at management level or extensive experience in a Call Taking / Planning role. Educated to GCSE (or equivalent) level in English and Maths, you will be an excellent communicator with a positive can do attitude. The Call Centre Manager will hold experience of working with computerised systems, including data entry and calculations coupled with knowledge of the filing and retrieval operations of numerical filing systems. A proficient user of IT and database entry, you will possess a calm and professional telephone manner. They are looking for a candidate who has a positive can do attitude with the ability to succeed and motivate others.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.