1st/2nd Line Service Desk Engineer

Our client is a fast growing yet established technological systems provider.  Who is currently seeking an experienced and motivated 1^st/2^ndLine IT Helpdesk Support engineersfor its technical helpdesk support team in Manchester.  Excellent staffing is key to ensuring we deliver quality solutions and support, which exceed our client’s expectations. If you are passionate about your work, technically astute and are keen to constantly develop and prove your technical expertise, we would like to hear from you.

Preferred Technical Experience:

• Proven technical ability across the common product suites: MS Office, Windows 7/8, Server 2008/12, Mobile devices & platforms, ISP’s & Communications, Office 365, printing solutions etc.
• Requires a good understanding of TCP/IP networking and firewall management.
• Knowledge of Wireless networks and standards.
• Experience with Active Directory, Cloud & Hybrid solutions, MS Exchange (all versions), SQL, IIS, Citrix, VMWare/Hyper-V, HP/Cisco networks and ISP solutions would all be beneficial.
• Security and Backup experience across all levels of IT
• Cloud solutions, Migrations and Co-Lo working experience
• VOIP systems and solutions
• Desired qualifications would include ANY of the following – MCP/MCITP/MCSE/CCNA

Personal Attributes:

• Confident Verbal and Written communicator with both clients and peers.
• Ability to research new products and information around technical systems.
• Self-Motivated and disciplined, with the ability to prioritize and execute tasks under pressure.
• Strong customer service orientation.
• Desire to learn about new and emerging technologies.

The IT Helpdesk Engineer (1^st/2^ndline technical support)Role:

• Based from our office in Manchester, the IT Infrastructure Engineer (1^st/2^ndline technical support) will be working as part of a dedicated team providing proactive systems support
• Working on a range of projects, i.e. Server and Virtualisation installation & Migrations, Wi-Fi Rollouts and Network implementation.
• Experience of using of a technical helpdesk ticketed system and therefore of the ability to adhere to SLA’s and appropriately respond to customer requirements.
• Displaying sound technical all round knowledge across all levels of IT and provide advice and guidance to clients on preferred technical solutions.
• The role requires an excellent team worker, who is proven to be flexible, organized and is self-motivated.

Working Hours -rota based 08.30 - 17.00 / 09.00-17.30 / 09.30 - 18.00 eventually to be placed on and included within the night shift rota 16.00 - 22.00 plus pager

Location – Newbury- UK

A competitive salary is up for grabs to the correct candidate, so send in your CV by clicking the APPLY button to avoid missing out!