Online Customer Service Adviser

Customer Service Adviser - Digital Bristol / Bath £20k to £25k p.a. depending on experience

Online customer service adviser for exciting new South West start-up

THE ROLE

As an Online Adviser, you will provide customer service across digital channels ( including social media / email ), acting as single point of contact for questions, guiding customers on how to self-serve and "owning" issues through to a positive resolution. Duties include:

• dealing with customer enquiries via digital channels
• assessing customer feedback to improve service
• handling issues and customer complaints as they arise
• communicating in writing to a full range of customer enquiries
• directing customers to relevant online support or seeking technical guidance if required
• maintaining comprehensive knowledge of company product/service

THE COMPANY

Our client is a brand new start-up business and you will be among the first of many employees, currently based within walking distance of Bristol City centre, but an office move to central Bath is planned. It is sustainable energy business with a conscience. Using smart technology and a shared customer community platform, it is building a consumer-focused technology business.

THE PERSON

As an Online Advisor, you will be excited to join the business during this early start-up phase - lots of exciting developments are planned and, while essentially an online customer service focus and ability is required, the role(s) may evolve into other areas. You will have the opportunity to help develop the company's service proposition with your commitment to high quality service and a natural sense of curiosity. Training will be provided, but you will bring:

• flexibility in approach, minimal supervision, ability to multi-task
• experience of working in a customer service environment
• knowledge of digital channels to communicate and provide service to customers
• knowledge of business, social media, content management, blogs
• excellent verbal, written and interpersonal skills

To apply, tell us why you are suitable for the role and include your CV stating your current remuneration details. Please quote reference 272429CF.

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Applications are invited with experience in: digital channel service adviser start up technology jobs IT digital media webchat helpline online chat adviser customer service digital communications jobs live chat email helpline jobs Bristol jobs Bath jobs

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