1st Line Support

Job title: 1 st line support

Location: Mirfield, WF14 0DQ

Salary: Up to £18,400 DOE

Must Have: Full Clean British Driving License

Job type: Full Time, Permanent 37 hours per week

Benefits: Free on-site parking, staff discount scheme, flexible working arrangements and training opportunities.

The Company

Our client is a charity founded in 1954 and have a number of adult and children's residential homes, including an outstanding school, on-site speech therapy, physiotherapy and hydro-therapy services. They have achieved a reputation of attaining very high service standards, working with children, young people and adults who have complex and multiple physical disabilities and associated communication, sensory and learning difficulties

Overall Aim:

All 1 st line support are required to assist the Senior IT & Facilities Technician and Head of IT & Facilities in providing IT services appropriate to the needs of the Trust and its staff whilst maintaining a high level of support and resolving issues in a time that is deemed suitable and within the timescales specified in the Guide to IT Services document.

Day-to-day duties:

• To provide 1st line support and maintenance of desktop hardware and software to users across the Trust including installation and configuration.
• To be the primary source of contact for users across the Trust in terms of appropriate advice and guidance.
• Provide and maintain a comprehensive log of all incidents, problems and changes of hardware, software, systems and user accounts using the Trust's chosen call logging software.
• To maintain the appropriate communication systems and support all staff in order to protect the interests of the Trust.
• To manage the Trusts user accounts and organisational groups including changes and permission when authorised or requested to do so from HR, Senior Technician, Head of IT & Facilities and Department Managers.
• To fulfil any other authorised server tasks when requested by Senior Technician, Head of IT & Facilities or the external support company.
• 1st line network problems are identified, resolved or escalated where necessary at the first opportunity.
• To ensure that the Trust's hardware is appropriately asset tagged prior to deployment and to continue to keep it up to date following any hardware moves or changes.
• To apply and maintain building systems in order to ensure safety and security of the organisation in the most efficient and effective way.
• To maintain an awareness and keep updated with the latest initiatives and thinking, sharing new ideas with colleagues in order to improve organisation performance.

Skills, Knowledge and Experience required:

What the company will offer:

To apply for the position of 1 st line support please click on apply and upload your CV.