Customer Service Administrator

Are you an experienced Administration professional? Are you looking to take on a new challenge? If so Viridor are recruiting and are looking for individuals just like you!

Viridor is one of the UK’s leading recycling, renewable energy and waste management companies. Part of the FTSE 250 Pennon Group, Viridor puts waste into action, transforming it into high quality recyclables, raw materials and energy.

This is an exciting time to work at Viridor. We are at the forefront of the UK’s green economy and are one of the UK’s leading recycling, renewable energy and waste management companies.  We use smart people and smart technology to deliver our vision, bringing people together to give the world’s resources new life.

Due to continuing business success and growth, we now have a fantastic opportunity available for a Customer Service Administrator to join the team in Hersden.

Customer Service Administrator responsibilities:

• Logging all inbound enquiries/complaints/queries and feedback regularly to relevant operational staff.
• Communicating the resolution of all enquiries/complaints/queries to the customer in a prompt and professional manner.
• Maintaining and reviewing a detailed record of all liaison, complaints and enquiries with customers to identify trends and solutions for ‘threat to terminate’ customers and feedback to Line Manager.
• Introducing Viridor services to prospective customers and upsell services
• Introducing additional Viridor services to existing customers
• Using agreed parameters from Line Management, quote and draw up contracts for smaller customers. Assist in the maintenance of leads and opportunities log for sales team.
• Winning additional business by calling prospects and existing customers via marketing and telesales campaigns.
• Feedback and communicating with depot the successes and weaknesses of campaigns in progress.
• Setting up customer accounts on the system and ensure customer receives all relevant documentation as part of ‘welcome pack’ (service agreements, waste transfer notes and asset tracking documentation)
• Maintaining and review current customer database and sales reports; e.g. contract dates, prices and contact details.
• Completing weekly/monthly/quarterly reports as required to the customer and depot
• As and when required, conduct Customer Satisfaction surveys and log results.    
• Assisting in the completion of management reports in an accurate and timely manner and assist the Sales Representatives in identifying trends and variances .
• Maintaining log of cost & services in respect of Sub Contracted services.
• Ensuring the gain & loses spreadsheet is kept up to date.
• General administrative duties as required.

The ideal Customer Service Administrator:

• Knowledge of customer service environment.
• Knowledge of computer software applications.
• Good written, oral/telephone and numerate skills.
• Good commercial skills and negotiator.
• Well organised, logical and creative thinker.
• Self-motivated with the ability to work to targets and deadlines.
• Good team player.
• Ability to build long lasting relationships with customers via telephone and at whatever level necessary.
• Ability to produce basic reports and management data as required.
• Ability to juggle constantly changing priorities.
• Good track record of customer services or related activities within a multi-site, high speed environment.
• Previous experience in a similar Administration role or environment
• Computer literate, with intermediate spreadsheet skills.

In return for your hard work as our Customer Service Administrator you can expect to receive a salary up to £18,000 - £22,000 per annum with a range of benefits.

If you are looking for your next challenge as a Customer Service Administrator, then we want to hear from you, please click APPLY!
 
Closing Date: 6th February 2017


No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.