TDSM

Technical Service Delivery Manager - Security

Berkshire

GBP50,000 - GBP60,000 per annum

A global IT Security organisation is looking to add to its Service Delivery function with an experienced Technical Service Delivery Manager. This role would suit someone who has worked as a Security Engineer/Consultant and has moved into a Service Delivery focused role. This position is primarily technical in nature, with a high level of customer interface, and requires strong prioritization and project skills.

Roles and responsibilities:

- Provides overall account management and specialized technical support to customers and regional partners, by responding to action Items, E-mails, and customer calls, and by proactively initiating actions to ensure customer satisfaction

- Act as the point of contact for incidents and requests that are outside the scope of support provided by the Support Operations Center (SOC)

- Manages designated accounts both by responding to technical questions, issues and opportunities; as well as by overall management of requests and general account satisfaction levels

Skills required:

- One or more of the following: CISSP, CISA, CISM

- Some knowledge of network design and configuration

- Some knowledge of Firewall, Router and switch configurations.

- Experience with IDS/IPS log analyses and tuning

In return they offer a competitive salary and fantastic career development. You will work in a friendly and vibrant environment where your ideas will be welcomed by the business to enable them to move forwards.