Customer Service Advisor
- Recruiter
- Spec Recruitment
- Location
- Bristol
- Salary
- 18000.00 - 22000.00 GBP Annual
- Posted
- 20 Jan 2017
- Closes
- 31 Jan 2017
- Sectors
- Business Opportunities
- Contract Type
- Permanent
- Hours
- Full Time
Our international client has an urgent requirement for a customer service/account manager to work within their busy office. Full training can be given to a candidate with previous customer service/sales experience. The role includes
- Receiving inbound calls from within your named client base and dealing with their call correctly in order to satisfy the customer's needs.
- Making outbound calls to your named client base to understand what consignments they may have for us to quote, book or manage on their behalf - a proactive rather than reactive approach is required.
- Preparation of quotations for presentation to the customer with a mind to achieving quote/consignment conversion targets you may be set from time-to-time and with a mind to maximising the Gross profit earning potential on those opportunities, referring any complex issues or requests to your line manager for advice in order to ensure the maximum amount of opportunity is extracted at all times from the customer base.
- Logging all activity in the CMS system where required.
- Reporting your figures daily into your line manager
- Making regular contact with your customers pro-actively to ensure that we are satisfying the needs of the customer and with a mind to developing further business opportunities from within that account.
Previous commercial experience is essential and the ability to prioritise is needed. This is a fun fast paced environment and the role has the possibility of developing quickly.
- Receiving inbound calls from within your named client base and dealing with their call correctly in order to satisfy the customer's needs.
- Making outbound calls to your named client base to understand what consignments they may have for us to quote, book or manage on their behalf - a proactive rather than reactive approach is required.
- Preparation of quotations for presentation to the customer with a mind to achieving quote/consignment conversion targets you may be set from time-to-time and with a mind to maximising the Gross profit earning potential on those opportunities, referring any complex issues or requests to your line manager for advice in order to ensure the maximum amount of opportunity is extracted at all times from the customer base.
- Logging all activity in the CMS system where required.
- Reporting your figures daily into your line manager
- Making regular contact with your customers pro-actively to ensure that we are satisfying the needs of the customer and with a mind to developing further business opportunities from within that account.
Previous commercial experience is essential and the ability to prioritise is needed. This is a fun fast paced environment and the role has the possibility of developing quickly.