Sales and Events Supervisor
- Recruiter
- Chester Zoo
- Location
- Chester
- Salary
- 25000.00 GBP Annual + + superb benefits
- Posted
- 19 Jan 2017
- Closes
- 27 Jan 2017
- Sectors
- Marketing, PR & Advertising
- Contract Type
- Permanent
- Hours
- Full Time
Sales and Events Supervisor
Permanent - 22.5 hours per week
We are Chester Zoo, and for over 80 years we've been a leading conservation and education charity, and an amazing, award-winning visitor attraction.
We're also a team of passionate, talented, enthusiastic and expert people, doing everything we can to keep the zoo going, from feeding the animals to discovering new conservation ideas, and giving our 1.9 million visitors an inspirational day out.
We work hard because we love animals, we care about nature, we love Chester Zoo and we want to be the best zoo in the world!
If you think you can help us to achieve that, then we'd love to hear from you.
We currently have an exciting vacancy for a Sales and Events Supervisor to join our team.
The Role:
- To lead, supervise and motivate the Sales and Events team to ensure optimal people performance and attitude in order to maximise sales, net profits and guest experience
- To have a good understanding of current guest experience and event trends both in the leisure / tourism sector and wider to ensure the Zoo remains an industry leader
- To assist in the development, sales and planning of corporate event, private event and group booking packages at Chester Zoo utilising all available resources in order to reach agreed sales targets, KPI's and budgets
- To coordinate gifts and experience packages as part of the development, sales and planning of the Chester Zoo events targets, KPI's and budgets
- Responsible for coordinating all responses when dealing with complaints, comments and enquiries whether in person, telephone, mail or email
- To coordinate the administration for planning events, processing bookings and invoicing, comments and complaint handling as well as regular performance reports on guest feedback, event and experiences activity including full post event analysis of delivery standards and financial profit and loss
- To develop and implement policies, standard operating procedures, safe working practices, risk assessments and support training programs to ensure the team follow best practice
The ideal candidate will have:
- At least 2 years' experience in a large leisure or visitor attraction environment
- Experience of working in a sales and customer service team environment
- Experience of selling and managing weddings and corporate events
- Enthusiasm and creativity, and the ability to implement new ideas whilst striving for continuous improvement
- The ability to plan and prioritise, and work effectively under pressure, planning and delivering events to a high standard
Reporting to the Sales Manager, you'll enjoy creating outstanding experiences and engaging with colleagues across the organisation. You'll have an eye for detail and a commitment to excellence.
Salary is GBP12,300.17 per annum based on working 22.5 hours per week over 3 days which includes regular weekend days and occasional evening work. In addition we offer a range of amazing benefits.
To apply for this position please click the 'apply' button on this page where you'll be redirected to the vacancy on the Chester Zoo website. You'll then be required to provide your current CV and covering letter stating why you believe you should be considered for this Sales and Events Supervisor role.
Closing date for applications is Sunday 5th February 2017.
This Sales and Events Supervisor vacancy is advertised by JVP Jobs on behalf of the employer Chester Zoo. Please note that JVP is an advertising company NOT a recruitment agency, therefore all applications will be reviewed directly by the employer Chester Zoo, and should they wish to progress your application further, they will be in contact with you.
Permanent - 22.5 hours per week
We are Chester Zoo, and for over 80 years we've been a leading conservation and education charity, and an amazing, award-winning visitor attraction.
We're also a team of passionate, talented, enthusiastic and expert people, doing everything we can to keep the zoo going, from feeding the animals to discovering new conservation ideas, and giving our 1.9 million visitors an inspirational day out.
We work hard because we love animals, we care about nature, we love Chester Zoo and we want to be the best zoo in the world!
If you think you can help us to achieve that, then we'd love to hear from you.
We currently have an exciting vacancy for a Sales and Events Supervisor to join our team.
The Role:
- To lead, supervise and motivate the Sales and Events team to ensure optimal people performance and attitude in order to maximise sales, net profits and guest experience
- To have a good understanding of current guest experience and event trends both in the leisure / tourism sector and wider to ensure the Zoo remains an industry leader
- To assist in the development, sales and planning of corporate event, private event and group booking packages at Chester Zoo utilising all available resources in order to reach agreed sales targets, KPI's and budgets
- To coordinate gifts and experience packages as part of the development, sales and planning of the Chester Zoo events targets, KPI's and budgets
- Responsible for coordinating all responses when dealing with complaints, comments and enquiries whether in person, telephone, mail or email
- To coordinate the administration for planning events, processing bookings and invoicing, comments and complaint handling as well as regular performance reports on guest feedback, event and experiences activity including full post event analysis of delivery standards and financial profit and loss
- To develop and implement policies, standard operating procedures, safe working practices, risk assessments and support training programs to ensure the team follow best practice
The ideal candidate will have:
- At least 2 years' experience in a large leisure or visitor attraction environment
- Experience of working in a sales and customer service team environment
- Experience of selling and managing weddings and corporate events
- Enthusiasm and creativity, and the ability to implement new ideas whilst striving for continuous improvement
- The ability to plan and prioritise, and work effectively under pressure, planning and delivering events to a high standard
Reporting to the Sales Manager, you'll enjoy creating outstanding experiences and engaging with colleagues across the organisation. You'll have an eye for detail and a commitment to excellence.
Salary is GBP12,300.17 per annum based on working 22.5 hours per week over 3 days which includes regular weekend days and occasional evening work. In addition we offer a range of amazing benefits.
To apply for this position please click the 'apply' button on this page where you'll be redirected to the vacancy on the Chester Zoo website. You'll then be required to provide your current CV and covering letter stating why you believe you should be considered for this Sales and Events Supervisor role.
Closing date for applications is Sunday 5th February 2017.
This Sales and Events Supervisor vacancy is advertised by JVP Jobs on behalf of the employer Chester Zoo. Please note that JVP is an advertising company NOT a recruitment agency, therefore all applications will be reviewed directly by the employer Chester Zoo, and should they wish to progress your application further, they will be in contact with you.