Customer Service Assistant

We are currently recruiting for a full time (37.5 hours) Customer Service Assistant to support one of our major blue chip clients. Proficient in all the usual MS office software packages, you must have excellent customer service skills, good attention to detail and be able to deal with demanding situations along with the ability to multitask. You will be expected to work on your own initiative as well as reporting directly to the Operations Manager.

Responsibilities:
??? Dealing with enquiries via telephone and email
??? Liaising daily with tradesmen and homeowners
??? Maintenance and management of large client and supplier databases using Excel
??? Liaison across internal and external teams
??? Complaints handling
??? Assisting with event logistics i.e. arranging couriers and despatch of goods
??? Support of other team members
??? General office duties including; photocopying, filing, franking and mail
??? Placing stationery orders and stock control
??? Processing and managing payment schedules

Skills and Experience:
??? Minimum of 2 years??? administration experience preferred
??? Experience of sales or customer service environment, a real advantage
??? Excellent communication skills both written and verbal
??? Numerate and accurate with a good level of spoken and written English
??? Proven data management skills, analysis and statistics gathering
??? Experience of collating monthly spreadsheet statistics an advantage
??? Grounded team player with the ability to multi-task and work quickly
??? Computer literate and proficient in all Microsoft Office software packages

Personal qualities:
??? Able to communicate well at all levels
??? Have a calm, friendly telephone manner with excellent listening skills
??? Must be self-motivated and organised
??? Have a strong eye for detail and
??? A cheerful, positive and enthusiastic approach to tasks
??? Able to use own initiative and work to deadlines
??? Willing to learn and adapt