Bookings Coordinator
- Recruiter
- LanguageLine Solutions
- Location
- London (Greater)
- Salary
- £20,000 per annum
- Posted
- 19 Jan 2017
- Closes
- 16 Feb 2017
- Contract Type
- Permanent
- Hours
- Full Time
We have an exciting opportunity, not to be missed! At LanguageLine Solutions we currently have an opportunity for a Bookings Coordinator to join our expanding team based at Canary Wharf, London. The successful candidate will join us on a full time, permanent basis (with various shift patterns) and will receive a competitive salary of £20,000 per annum.
Working Hours
Monday to Friday working any of the following shifts in the week;
- 8am-4pm
- 9am-5pm
- 9.30am-5.30pm
- 10am-6pm
- 11am-7pm
LanguageLine Solutions’ UK operation is part of the worldwide LanguageLine Solutions group with global headquarters in California and European headquarters in London. Our client portfolio includes over 25,000 organisations from around the world, ranging across all industry sectors including finance and banking, insurance, legal services, healthcare, government, emergency services, manufacturing and engineering.
LanguageLine Solutions UK has been providing language services within the UK for almost 25 years. With a worldwide network of 12,000 linguists, LLS uses translators and interpreters with skills and experience in a range of specialist areas. The organisation offers a wide range of services such as market-leading telephone interpreting services, high quality face-to-face and sign-language solutions and a comprehensive range of translation and transcription services, written translations in over 200 languages, audio recording, Braille and large print production, and website localisation.
Purpose of the Bookings Coordinator role
You will be responsible for effecting the successful fulfilment of Face to Face Interpreting assignments in accordance with customer requirements.
Key Responsibilities of our Bookings Coordinator will include:
- To allocate Face to Face Interpreting assignments to freelance interpreters according to customer requirements and ISO 9002 quality guidelines.
- Accurately capturing booking details for on-site interpreting appointments and recording it on the system.
- Resolving both interpreter and customer queries over the telephone.
- Building and maintaining excellent relationships with interpreters in order to ensure loyalty to the company.
- Building relationships with service users and aiming to provide excellent customer service in all areas.
- Entering data to ensure that all interpreter payments are logged onto the system on a monthly basis.
- Monitoring interpreter reliability and recruitment requirements and communicating them to Language Resources via the team leader.
What we’re looking for in our Bookings Coordinator
- Educated to A level or equivalent
- Outgoing personality, used to working unsupervised.
- Patient, who can manage stressful situations without losing his/her sense of priority.
- Good telephone manner
- Strong organisation skills
- Ability to prioritise and manage a number of tasks simultaneously
- Flexibility; duties may be subject to change as the department is still undergoing considerable growth so candidates must demonstrate a high degree of adaptability and good use of initiative.
So if you feel up to the challenge and would like to become our new Bookings Coordinator then come and join us – don’t miss out, click ‘apply’ today!