1st Line Support Coordinator / IT Support Manager

Job Title: IT Support Coordinator

Location: Tamworth

Salary: Competitive

The company is an innovative, entrepreneurial, privately owned manufacturing company based in Tamworth Staffordshire. They are proud to be a Times Top 100 Company and believe strongly in their Company values; Work Hard, Have Fun, Make a Difference.

Their state of the art head office in Tamworth is a dynamic, positive place to work full of friendly supportive staff ready to help you become part of a great team. They now have a fantastic opportunity for an IT Support Coordinator.

Key Responsibilities:

• Take responsibility for the day-to-day handling of IT support issues.
• Monitor outstanding support issues and liaise with colleagues or external suppliers to resolve them.
• Communicate with other departments and management when an issue has the potential to impact the business.
• Build good relationships with other departments and provide feedback and regular updates on support issues.
• Monitor IT Support KPIs.
• Review KPIs regularly and highlight opportunities to reduce the number and severity of issues.
• Plan and organise improvements and communicate them to the rest of the business.
• Monitor the effectiveness of improvements.
• Build good relationships with external suppliers to ensure effective support.
• Proactively work with other departments to improve IT support wherever possible.
• Take part in general IT department duties as required.
• Provide holiday cover as required.

Duties:

• Support users on a day to day basis.
• Work with the IT department on projects.
• Control open tickets and liaise with internal and external support.
• Control stocks of spares and peripherals / consumables.
• Review and monitor IT support KPIs.
• Provide cover for the Network Administrator.
• Produce reports and templates using SQL and Crystal Reports.
• Work with suppliers to negotiate prices on hardware and services.

The Candidate:

• Experience in IT support and dealing directly with users of all skill levels.
• Experience of working with a broad range of systems in a fast-paced environment.
• A calm approach to problem solving.
• Experience of working in a manufacturing or other fast-paced environment.
• Excellent communications skills and the ability to develop relationships.
• A flexible approach and be capable of workload prioritisation.

Benefits:

• As a Times Top 100 Company they recruit the best and invest in their people. They offer a competitive starting salary and development opportunities. They also have an excellent benefits package which includes:
• OTE Bonus
• Performance Profit Related Bonus (PPRP)
• Up to 29 days annual leave
• 5-7.5% pension contribution
• Private medical cover
• Life Cover
• Denplan
• Free use of holiday homes in Tenerife and Padstow

Please click the APPLY button to send your CV and Cover Letter for this role.

Please be aware, the company will not be providing any relocation or sponsorship packages for these roles so candidates will need to be eligible to both live and work in the UK within a reasonable distan

Candidates with previous experience of; IT Manager, IT Team Leader, Technical Manager, Technical Team Leader, Technical Team Manager, Technical Team Leader, Technical Project Lead, ICT Manager, IT Project, Implementation Manager, Transformation Manager, IT Project Manager, Project Manager, IT Manager, IT Team Leader, Technical Manager, Technical Team Leader, Technical Team Manager, Technical Team Leader, Technical Project Lead, ICT Manager, IT Project may also be considered for this role.