Student Information Desk Advisor
Student Information Desk Advisor
Academic Unit/Department: Student Services
Location: Newton Park
Line Manager: Student Information Coordinator
Rate of Pay: £18,412 to £20,624 per annum
Contract: Permanent
Hours: Full time
Ref: 01/17/1280
Closing Date: 12 midnight GMT, 1 February 2017
Interview Date: Tuesday 14 February 2017
About us
At Bath Spa University we work with one clear vision: to be a leading university in creativity, culture and enterprise. And as the fifth largest employer in Bath and North East Somerset, we're really bringing our local talent out on a global scale. And with ever growing student numbers, it's important for an expansion in our infrastructure and cherished buildings and landscapes. Transforming the lives of our socially engaged global students starts with making sure that our people, people like you, are engaged, empowered and feel valued for the hard work they do. And that's where you come in.
About the role
Working within Student Services as part of the Student Information Team, the advisor will be the first point of contact for all student enquiries. The team provides an approachable and professional service at all times, dealing with the various enquiries that come via the Student Information Desk (in person), telephone and email. In addition to assisting our students the team also help lecturers, other professional staff and visitors on a daily basis. The role of student advisor combines both excellent customer service as well as wide ranging administrative tasks giving the team a pivotal role in the student cycle.
About you (requirements)
We are looking for an enthusiastic and dynamic individual to provide excellent customer service and administrative support to students throughout their time at University. You must have a positive and proactive approach to a changing environment whilst possessing excellent administrative and organisational skills. A high level of proficiency in using computer systems is essential as is a flexible and can-do attitude.
As a Student Advisor, you will need to be able to communicate clearly and effectively as you will deal with a wide variety of people, often involving complex scenarios. You'll have an eye for detail, as accurate working is essential for written communications and for maintaining student records.
How to apply
For further information or to apply on-line please visit our website by clicking apply. Please note that CVs will not be considered and those included with application forms will be removed.
We offer excellent facilities and benefits to our staff. These include a nursery, childcare vouchers, pension scheme, flexible working practices, an employee assistance programme, and family-friendly policies
Please note, unfortunately due to the SOC level and salary associated with this post we would be unable to sponsor any applicants requiring a Tier 2 (general) visa.
As a Bath Spa Graduate, you can access Bath Spa Careers for up to three years after graduation. Services include support with job applications and interview techniques.
We value a diverse workforce and welcome applications from all sections of the community